Our winner of Print Item of the Month for February goes to Gardening Naturally for their annual brochure mailing. Gardening Naturally are a small family run business who provide gardening solutions without the use of pesticides. Their products such as netting, netting supports and traps offer a safe and natural way to grow fruit and veg.
We were delighted to be able to work with Gardening Naturally on this annual mailing which was a lovely and simple A5 brochure inside a C5 envelope. With the majority of their operations being online, their aim was to offer something to their customer which was tangible and easy to flick through. It is too easy at the moment to get immersed in online shopping but with digital fatigue becoming even more prominent, there is something exciting and different about having something to browse through. The inclusion of a chance to win a £20 voucher also encourages engagement and an incentive to get involved!
We are strong believers in catalogues and brochures are still performing as part of a multi marketing mix. There are some amazing stats on the response of catalogue mailings, such as 40% of recipients go on to make a purchase and the likes of Argos, who recently scrapped their famous catalogue, are now realising the success of hard copies and are considering a regular catalogue mailings to keep their brand alive.
As Gardening Naturally have recognised, there is still a want and need for brochures and we love that they are offering these to their customers. If you would like to know more about brochures, catalogues or anything print related we would love to chat: firstname.lastname@example.org
Practising random acts of kindness is free and easy! We help our clients spread good news through direct mail day in and day out, whether that is through mailing their customers, helping them identify new customers, sharing our top tips or busting direct mail myths. So today, 17 February 2021 and in support of #RandomActsofKindnessDay we all put our thinking caps on for ways we could go above and beyond to spread some kindness.
Here’s an insider’s look to the thoughtfulness of the Dragonfly’s:
Cara: “When I was out, I nipped to my local bakery Mimi’s to get Graham (husband) a wee surprise treat for when he gets home… if I don’t eat it myself first! I have also just topped up the bird feeder in the garden and put some extra food in the little bird house. I can see the tree from my home office and I’ll watch out and see if any visit!”
Ellie: “I have taken a care package over to some friends who are shielding. I’ve included some chocolates, a magazine and some treats for their cats. I also had a very over-due clothes clear out and took a bin bag of clothes to the local clothes bank”
Kirsty: “My act of kindness is a little treat for my sister. She’s going through a bit of a tough time so I ordered her one of her favourite face masks so she can relax and pamper herself. She doesn’t know it’s coming so it’ll be a nice surprise.”
Sally: “I put in a call to a family member today to check in on them as I have not spoken to them for a while. I have also sent a positive message to a friend of mine who is having a bit of a tough time. It’s made me feel good to send some positivity back out to the world “
Gary: “A band I follow “The Snuts” have just released their debut single and the money that their record label gave them to produce it they gave to the Scottish Refugee Council. They then produced the entire video on their mobiles phone which you can watch here. As part of the promotion of the video they asked you to donate to the @scotrefcouncil and they would send you love on a postcard. So I donated and got the attached which we are sending on to our family friend who has been struggling a bit through lockdown (she’s 96 years old and not been over the door since last March) and will appreciate being reminded that “somebody loves her”.
Isla: “My good friend’s parents have just returned to the UK after visiting them in Australia for what was meant to be a 6 week holiday to see their grandchildren, but because of COVID they ended up staying a year. I can only image the emotions of leaving the Australian family behind so I’ve sent them some of my favourite flowers from Bloom and Wild to add some sunshine into their home and to let them know I’m thinking of them.”
Chris: “I love the statement ‘In a world where you can be anything, be kind’ and I’m pleased to support the random act of kindness act by using my monthly 100 mile run/walk challenge for February in aid of Bone Cancer Research Trust. I hope the fundraising I help raise spreads positivity and support for this great cause not just today but across the year!
Clare: “I bought my cats a new blanket and they are fighting over it! I wish we could all be as chilled out as this!”
We hope these little acts help make someone’s day. If you would like to discuss how we can help spread the cheer to your clients please drop us a line, we are always here to chat!
How did you get your current job / how long have you worked in your current role?
I’ve been in my current role for 16 months now, ten of those months have been during lockdown. I think the passing of time is quite surreal during lockdown, we have been restricted to our homes for such a long time you would think that time would go by slowly but it has been quite the opposite, the hours, days and weeks just fly by in a blur.
What do you enjoy most in your role?
I come with a background in the education sector not housing, however, I have a strong moral compass and a sense of social justice. I love seeing the work that our members do and the real impact that a good quality affordable home has on the lives of individuals and society as a whole. There are more similarities than differences between housing and education
What is the craziest thing you have bought during lockdown?
I’m a spender not a saver in general, lockdown hasn’t changed that. We have welcomed a new addition to the family during lockdown, a crazy cocker spaniel named Munro.
Have you signed up to any new mail order subscriptions? If so, what and why and do you think you will stick with it after COVID-19?
National Geographic magazine, I bought an Everest special edition during lockdown and enjoyed the quality of the journalism – and the brilliance in the photography.
What sort of mail do you receive at home?
Business mail, now we’re remote working.
What do you think direct marketing / mail / print will look like a year from now?
We receive so much electronically now it seems something of a novelty when we receive something via mail.
What is the greatest challenge your company has faced during this crisis?
Not being able to get out and about and see our members in person. We miss the personal touch.
What has been your favourite act of kindness you have seen during this crisis?
There’s not a single act I can point out. I do think that there’s a stronger sense of community spirit.
As a customer how important is personalisation to you?
Very, it makes you feel valued.
What is the most memorable campaign you can think of?
Are there any brands or professionals in your industry you admire?
The whole sector, for the difference that they make in the lives of all their tenants.
Following on from crowning our Print Item of the Year 2020, we’re kicking off 2021 with a celebration of our first favourite piece of printed direct mail this year!
Our Print Item of the Month for January goes to Alzheimer’s Society for a lovely ‘thank you’ pack we received. The pack itself was all on a delightful, yet cost efficient paper stock, with their branding carried throughout all the items in the pack. The mailing included a 10-page booklet called “Thanks To You” which showcases all of the amazing things the charity have achieved, thanks to their big hearted donors. There was also a separate letter which featured some of the special people that Alzheimer’s Society support, whether that be a family member, a friend or themselves, and how Coronavirus has impacted their lives. The message was emotive and hard hitting.
Whenever we speak to charity clients, or talk on webinars and presentations, the act of saying thank you to your donors is always one of the most vital strategies to retain those donors. It is important to be grateful for all donations, no matter how big or small as it makes the donor feel valued and appreciated and therefore more likely to donate again or become a regular giver. Amongst all of the charities we work with, we love when a ‘thank you’ mailing comes in because it can be such a simple gesture that will mean so much to the recipient.
Alzheimer’s Society have proven already that they have a great customer journey in place. The Dragonfly that donated before Christmas after receiving a door drop from them, received an initial thank you and now this fabulous pack. With Alzheimer’s in the family, it has encouraged them to donate again, purely because their donation has been recognised and appreciated.
Dragonfly wrap up Christmas by donating £12k to charities
After a topsy turvy rollercoaster of a year that 2020 has been, the team at Dragonfly wanted to do something special in the run up to Christmas to support as many charities as we could. Under normal circumstances, we would have used our £12k charity budget to attend public fundraising events, annual galas and anything else where we could support the sector, but this year COVID would not allow it. So we decided to give away £1,000 a day for the first 12 days of December to UK charities randomly selected by an online generator in our 12 days of Christmas campaign. With over 120 charities registering for one of our donations, the odds were sizeable. Here are the lucky twelve:
Our first congratulations went toBransby Horseson day one of 12 Days of Christmas. Bransby Horses rescue equines, rehabilitate them, give them sanctuary care and offer equine advice and support to owners. It’s difficult for many to believe that cruelty, neglect and abandonment still exists to such an extent in these modern times, however, the need for equine welfare charities such as Bransby Horses is ever-growing. Their site in Lincolnshire has experienced staff who can investigate welfare concerns and they work with local authority inspectors and the RSPCA to address serious cases that may lead to legal action.
We were thrilled to let Kirsty Meecham, Fundraising Team Leader know the good news:
“That certainly has made my week a whole lot better! Thank you so much, these are such needed funds as we go into winter – where the horses eat more, and the costs spiral.”
Our second lucky charity were theScottish SPCA. As Scotland’s animal welfare charity, they’ve been on-hand to protect animals and prevent cruelty for 180 years. Over almost two centuries, they’ve grown to become a national charity which celebrates the strength of the human-animal bond and enriches the lives of animals and people. Here are just some of the great things they do:
Scottish SPCA champion animal welfare and encourage respect and kindness for animals across all our communities
Scottish SPCA educate people of all ages about the welfare of animals in their mission to eradicat animal cruelty and create a better future for all of us
Scottish SPCA promote the importance of the human/animal bond, and the myriad medical, social and psychological advantages gained from animal companionship
Scottish SPCA bring those who abuse animals to justice
Scottish SPCA care for, rescue, rehabilitate, release and rehome
Scottish SPCA are Scotland’s animal champions.
Paul McKeown, Fundraising Manager said:
“Thank you once again for the generous donation. The funds will be used to care for the animals in our Edinburgh centre. The team there are delighted with the news and they’ll be happy to give an update on how the funds were used to care for animals.”
Day three saw CLAN Cancer Support to be chosen as the worthy charity to receive £1,000. CLAN has been providing the people of north-east Scotland and the Northern Isles with free emotional and practical cancer support services since 1983. They are the largest independent cancer charity in this region, and their seven wellbeing centres throughout Aberdeen, Aberdeenshire, Moray, Orkney and Shetland (along with their network of outreach centres in libraries, medical practices and church halls) ensure easy access to cancer support services for individuals in rural, isolated and island communities.
They also offer accommodation at CLAN Haven – a purpose-built 27-room bed and breakfast facility for those travelling from all across the UK to receive outpatient cancer treatments at Aberdeen hospitals.
Jackie Craig, Trust Fundraiser said:
“The donation from the Dragonfly Agency will help to fund the costs of providing breakfast, accommodation and a little Christmas gift to these guests over the festive period, and I honestly can’t begin to tell you how amazing that is. On behalf of everyone at CLAN and CLAN Haven, we really are grateful that you have decided to support us with your 12 days of Christmas campaign. Please send my thanks to everyone involved. You will help to make a very difficult time more bearable for our guests”.
On the fourth day of our 12 days of Christmas, we gave £1,000 to ActionAid. Action Aid is an international charity that works with women and girls living in poverty. Their dedicated local staff are changing the world with women and girls. They are ending violence and fighting poverty so that all women, everywhere, can create the future they want. Action Aid’s vision is for an equitable and sustainable world in which every person enjoys the right to a life of dignity, freedom from poverty and all forms of oppression. Their mission is to achieve social justice, gender equality, and poverty eradication by working with people living in poverty and exclusion, their communities, people’s organisations, activists, social movements and supporters.
We were thrilled to share the news with Edward Tait, Director of Fundraising who said:
“Wow, that’s amazing! Thanks so much2020 is definitely ending better than it started! Every day, millions of women and girls around the world are fighting for their lives, trapped with their abusers during coronavirus lockdowns. But in communities large and small, away from the spotlight, women and girls are leading the change. With Dragonfly’s and ActionAid’s support they are building a new world—one that’s safe and equal. A world in which no woman lives in fear of violence.”
Our fifth congratulations went toSt Peter & St James Hospice. They support, empower and care for people towards and at the end of life. They provide expert and compassionate hospice care to adults living in Haywards Heath, Burgess Hill, Uckfield, Lewes and the surrounding villages. They also support their families and friends through the challenges of bereavement and grief.
St Peter & St James Hospice want to make a positive difference to the experience of everybody in their community who faces death or bereavement, by offering choice and support through their expert and compassionate care, knowledge and understanding.
Wendy Agate, Community Fundraising Manager said:
“What a lovely surprise to win this £1,000 as part of the 12 days of Christmas campaign. At such a challenging time for all of us we really appreciate this donation. This year has seen all our events cancelled and our shops shut for weeks.”
On the sixth day we were thrilled to share the happy news with Dementia Support. Dementia Support is an exciting local charity working in partnership with voluntary and charitable organisations, the NHS, West Sussex County Council and other statutory organisations, to create a unique community hub for dementia. Designed to truly enhance the wellbeing and quality of life for local people living with dementia, their family and carers.
Sage House is a bespoke, modern and functional community centre, where people can access the most up to date support, information and advice.
Dianne Gill, Corporate Partnerships Manager said
“Your very generous donation will help support our Wayfinding service which allows everyone entering Sage House to talk to a responsive, trained person for essential one-to-one support and advice. A familiar face will always be available to support people living with dementia, their families, carers and friends.
The Wayfinder stays with our customers and their families from pre-diagnosis contact throughout their journey to help them ‘find their way’ through the health and social care system, provide accurate and accessible information, support and signpost to the right services at the right time, help individuals to live well with dementia, provide emotional support for people living with dementia and their families and to also help plan for the future including information when choosing and planning long term care”.
Our congratulations went to Plan International on day seven. Founded in 1937, Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. They strive for a just world, working together with children, young people, their supporters and partners.
Their plan and ambition is to fulfil the promise of the 2030 Global Goals, and their 5-year Global Strategy is designed to deliver significant change for girls and boys, putting a special emphasis on gender equality.
We shared the news with Erin O’Neill, Philanthropic Partnerships who said:
“Thanks so much for this – what exciting news! We’re so grateful to everyone at Dragonfly for including us in this initiative; your donation will go towards our vital work to ensure children, especially girls, all over the world can grow up safe and with the opportunity to thrive”.
On the eighth day we were excited to contact The Laura Hyde Foundation to let them know they were receiving one of our £1,000 donations. The Laura Hyde Foundation was founded by Liam Barnes in 2017 after his cousin Laura passed away from suicide on 4th August 2016. It was Liam’s wish to ensure that any medical or emergency service personnel always has access to the required mental health support. Given Laura’s desire to be selfless and help others, it is LHF’s objective to ensure that those who care for us are cared for. With mental health awareness growing all of the time with taglines such as #ITSOKNOTTOBEOK, the Laura Hyde Foundation focuses specifically on our medical and emergency personnel given their exposure to trauma, conflict and external pressures.
When we contacted Liam to let him know the good news, he said:
“This is indeed fantastic news and just the tonic after a tricky couple of weeks! This incredible gesture will help us save lives and for that, the Dragonfly Agency should be extremely proud”.
Day nine saw Diabetes UK be congratulated with one of our donations. Diabetes UK’s vision is for a world where diabetes can do no harm. They are leading the fight against the UK’s biggest and growing health crisis. And it’s a fight that involves us all – sharing knowledge and taking on diabetes together. Diabetes UK are here to prevent Type 2 diabetes, campaign for and support everyone affected by diabetes, and fund research that will one day lead us to a cure.
Kath Abrahams, Director of Engagement and Fundraising was delighted to receive the news, and said:
“What AMAZING news for a Friday. Thanks so much to you and the team at Dragonfly – we really appreciate this very much. None of the work we do to support people with diabetes is possible without our wonderful donors and we’re so delighted that you’ve just become one of those”.
Our tenth lucky charity was Barnardo’s, a great cause who protect, support and nurture the UK’s most vulnerable children. They help hundreds of thousands of children, young people, parents and carers via their 800+ services across the UK. They help children through the trauma of sexual abuse and exploitation. They provide support for young people in care – and they don’t forget about them when they leave the care system. They give children caring for a loved one the help and support they deserve. And that’s not all. Their specialist workers support families through domestic abuse, mental health problems, prison sentences, asylum seeking and much more. Barnardo’s also amplify the voices of young people to influence Government on the issues that affect their lives, fighting their corner and making sure their voices are heard. The scale of what they do may be big and complex, but their aim is simple – to provide the best outcome for every child, no matter who they are or what they have been through.
Our penultimate charity to receive a donation was BBC Children in Need. They are the BBC’s UK charity and have a mission to help ensure every child in the UK is safe, happy, secure and has the opportunities they need to reach their potential. BBC Children in Need raise money both throughout the year and in the annual November appeal show which has raised over £1 billion since 1980. The money raised funds over 3,900 local charities and projects who help remove the barriers that are facing children and young people, so that they can thrive.
They support children and young affected by a whole range of disadvantages such as poverty, disability, illness, distress or trauma. They also work with a range of partners to tackle some of the most pressing issues facing the UK’s children and young people today, including: mental health and wellbeing, violence impacting young people, child sexual exploitation, holiday hunger; access to employment, and social injustice.
Susan Holt, Marketing Services Manager said;
“This is fantastic news! Thank you so much. What a way to brighten a Tuesday! We are very grateful, thanks for thinking of us”.
And finally, our last £1,000 donation has gone toProstate Cancer UK whose top priority is funding research to stop prostate cancer killing men. They are investing millions to find better treatments and better tests that can spot fast-growing cancers early, and could be used in a screening programme to save thousands of lives. Prostate cancer can develop when cells in the prostate start to grow in an uncontrolled way. Some prostate cancer grows too slowly to cause any problems or affect how long you live. Because of this, many men with prostate cancer will never need any treatment. But some prostate cancer grows quickly and is more likely to spread. This is more likely to cause problems and needs treatment to stop it spreading. You can find out more by watching Prostate Cancer UK’s “What is prostate cancer” video on YouTube.
We were thrilled to let them know they were receiving our last £1,000. Holly Matthews, Direct Marketing Manager said “
“Oh wow! That’s such a fabulously festive news!! Thanks so much Chris and all at The Dragonfly Agency, it’s a very kind gesture at this time of year! And every bit of support is truly appreciated by us at Prostate Cancer UK, thank you”.
So that’s a wrap on our 12 days of Christmas! We have loved spreading the festive cheer and wish everyone a very Merry Christmas. Here’s to a brighter and happy 2021.
After weeks of planning and build up, it was finally time for the hotly anticipated I Wish I’d Thought of That – supporter experience webinar hosted by the incredible team at SOFII. The event is something we at Dragonfly look forward to each year and to make things even more exciting, we were proud headline sponsor for the day. After a bright and punchy introduction, which included our very own Isla Munro welcoming all attendees and speakers, we got things underway.
The first speaker was Annie Perez, Retention Specialist at ActionAid. Annie delivered an incredibly passionate and clear overview of how she went from customer to advocate, based on her own brand and customer experience with Pret a Manger. Julian Metcalfe, Co-founder of Pret, says “In hindsight, we realise that what brings a customer back, is a good product at the right price and with the right service. You can fool a customer once or twice, but after that, they will not come back”. Annie added “It sometimes takes mistakes, time and money to appreciate what is right in front of you… an audience, in our case supporters, the people who come to you, the people who experience you and what you have to offer AND the people who go on to talk about you”. Annie then went on to talk about her own personal experience in Pret and how everything in store gives her the opportunity to be who she wants to be. From the selection of food and drink right through to the environmentally friendly cutlery. This has taken Annie from being a transient one-off customer, to an informed and aware advocate for Pret.
Next up was Shabby Amini who is an independent fundraising consultant with 14 years’ experience in the non-profit sector. Having heard Shabby deliver a presentation recently, we were excited to hear her next instalment. Shabby kicked things off by discussing how face-to-face had ground to a halt, festivals were non-existent, and the opportunities to spend time together had been few and far between. This is where Greenpeace and their amazing team changed gears as they always do and delivered something personal that could reach their existing & prospect donor base in directly to their homes. This was done in the form of a door drop explaining that they would be coming to see them soon at their doors and to completely assure the public it was safe. To make people feel further reassured they included an adhesive sticker in the door drop that people could stick on their doors if they didn’t feel comfortable answering the door. Genius! Not only did they check in on their supporters, but they gave them the power over what happened next which will have empowered these supporters. When Greenpeace door to door staff did eventually reach peoples doors, they literally rolled out the “green carpet” at a perfect length to show they were standing a safe distance away. This was an excellent conversation starter and resulted in Greenpeace going beyond the sign ups they previously achieved so a great result all round.
Our third speaker of the day was Catherine Deakin, Director of Fundraising and Communications at Changing Faces UK. Catherine’s IWITOT was the RNLI Spring Appeal. Catherine was born less than a mile from RNLI HQ in Dorset, so for her, this one is deeply personal. The RNLI are a completely voluntary funded organisation who save lives at sea. These volunteers put their own lives at risk each day to save ours. Catherine then shared a short, yet powerful video around Alfie’s story. Alfie was stranded at sea and barring a phone call to the RNLI, things might have ended up very different for Alfie. Within a few minutes of the call being made, the team from Abersoch Lifeboat Station arrived with Alfie, winched him to their helicopter and was flown to hospital where he was treated and released the very same day. At a time where over a third of staff were furloughed, community fundraising was on its knees, the RNLI decided not to ask for donations, but to check in on their supporters with a very simple message. “You’re part of the crew, and crew members look out for each other. Let us stay in touch during these difficult time”. RNLI continued in this fashion across all channels and updated monthly communications to weekly ones. This resulted in the RNLI raising twice what they had expected to that spring. A simple letter in an envelope raised over £350,000 just by asking if people were OK. What an incredible result from something so simple and meaningful.
Next up to the plate was Lesley Pinder, Head of Supporter Experience at British Red Cross. Lesley’s story was all about Timpson, the key cutting and shoe repair specialists. You may have seen them inside your local supermarket over the years, but what you probably did not know, is what makes Timpson the business it is. Lesley’s #IWITOT was upside down management. This is where the customer sits at the top of the tree, with store workers next in line and finally the management and board members at the bottom. Without customers, there is no business and at Timpson, the management team have given flexibility to the in-store team to ensure they can maximise the customers experience and ensure retained business. They even give employees the power to change the price of an item to appease customers and even stipulate, the pricing on the shelf is just a guide. Timpson also have a £500 limit in place to resolve any instore customer dispute to ensure complaints are handled quickly and on the spot and let the customer enjoy their day.
Julia Ammon then took the stage to share her #IWITOT which was all about BEAM. BEAM is a social enterprise that was created in 2017. It helps homeless people into employment and on the road to an independent life. Each person on the BEAM website is referred to them by a homelessness charity or local authority. Each person that is on the BEAM website is portrayed in a very positive way. It isn’t all doom and gloom and what has happened to them in the past. The focus is about what they want to achieve and what supporters can do to help. BEAM is all about transparency. As a supporter, Julia was encouraged and reassured that her £5 donation was going directly to Sebastian’s campaign. When Julia donated on the website, she had an option to add an additional 10% to support running costs of the organisation. BEAM are very clear on their website around where donations are spent on things like campaigns, staffing and running costs. There is also a strong sense of community. This isn’t just about a community of beneficiaries or donors, it’s about bringing supporters, beneficiaries and staff together.
If animals are your thing, this next one will be a particular favourite. Our next speaker was Simone Owens, Executive Manager for Individual Giving at the PA Research Foundation in Australia. Simone’s story revolved all around a family holiday to New Zealand. Whilst there, Simone and her family came upon the Oamaru Blue Penguin Colony. Blue penguins are the smallest breed of penguin on earth and over the years have been decimated due to the introduction of predators like cats, dogs, and foxes. Simone’s family liked and followed the social media pages so that they could keep up to date on all the fantastic news stories surrounding the penguins and vowed to return in future. Then 2020 hit. Due to not being able to travel, Simone’s family engaged more and more with the social channels and one day, came across a post saying that they could adopt a penguin. This isn’t something shiny and new, to a seasoned fundraiser like Simone, sending a personalised communication is the best way to go. Simone was contacted personally via email by Georgia. Georgia addressed all of Simone’s questions personally and in detail, going through all the necessary information before the adoption was confirmed. Now adopted, the penguin is called Flippie and Georgia not only posted the adoption pack same day, but also popped out to take a photograph of Flippie to include in the pack. Now that is how to create an incredible donor experience.
Next in the spotlight was Amy Petterson, Head of Community Fundraising at Royal Air Forces Association. Today though and for one day only, Amy was Chief Christmas Cheerleader talking all about Guide Dogs Australia and their 12 stewardships of Pawgust. Pawgust is Guide Dogs Australia’s biggest mass participation event. They based their campaign on insight and with the support of a PR agency, were able to engage the public, media and press with an evidence-based call to action. The whole campaign was kept very simple. Walk, raise money, support guide dogs. This resulted in an incredible 99% accessibility rate. Guide Dogs also had a central dashboard to keep everything in one place and improve supporter experience. To quote “We were also able to have established accounts of repeat participants, meaning there were less barriers”. Our favourite part of this #IWITOT was all about the Pawdometer. This is a custom-built product aiming to get people over the fundraising start line. The aim was to raise $25 in the first 48 hours of signing up. Many achieved this and they also had a well thought out donor journey which included a welcome call. This proved to be a great element as those who received the call, went on to raise on average $39 more than those who didn’t. Guide Dogs certainly put the FUN back into fundraising with this one.
Who Gives a Crap. This one took us by surprise at first but when Leanne Howard-Dace, Independent Fundraising Consultant started talking, it all made sense. Who gives a crap toilet paper is a social enterprise who donate 50% of their profits to water projects. Their brand, customer experience and the way they report back on impact are all amazing. It’s playful and engaging without compromising on the power on the power of the impact reporting. Who gives a crap was started after the team behind it learned that 2.4 billion people do not have access to a toilet, that’s the equivalent to around 40% at the time. Since then, the brand has gone on to grow significantly whilst also maintaining its pledge to donate 50% of all profits to help build toilets and improve sanitation in the developing world. Leanne went on to discuss her personal experience talking about the simple order/reorder process, the incredibly engaging animal GIFs to help engage more with their audience and last chance emails to generate a need and reminder emails to let customers know when they are likely to run out and need to order again. It was an all-round engaging experience made fun by their unique style whilst always driving home the key positive impacts you as a customer are helping them achieve.
The next #IWITOT came from Ula Saiegh and was all about British Red Cross. Ula is Supporter Giving Officer at The Asthma UK and British Lung Foundation Partnership. The BRC TikTok account has seen extraordinary growth over the last 9 months. They understand the platform, study trends, and ultimately make videos that people enjoy watching. Ula talks initially about the past year and how we have all had to change the way we live and communicate with each other. Keeping supporters engaged is vitally important to any charity and in this case, Ula shows how BRC has increased its followers on TikTok to almost 400k followers. More than any other social channel that they are present on. Ula then goes on to talk about why TikTok has been such a huge success for BRC. Starting with a well thought out strategy, paired with incredible timing and celebrity collaboration, this delivered authentic and engaging content that drove incredible results. Only joining the platform in 2019, they have spent time researching and understood what the platform did first. They studied what was trending, what people liked, tested activity, and really got used to the platform, resulting in 100% growth in H1 2020.
Natasha Rosenthall, Senior Producer at DTV delivered the next #IWITOT based around The Trussell Trust and a collaboration with the UK’s much loved comedian Michael McIntyre. The campaign itself was quite simple. Make a donation to The Trussell Trust and Michael will video call you! What a great incentive hey? The campaign started at the perfect time, February. Just as the UK was about to go into national lockdown when everyone was confined to their homes and needed spirits lifting. It also felt hugely authentic as the campaign seemed to have been set up and run by Michael himself. The campaign started off with a playful intro from Michael introducing himself to the stage and reminding the audience when putting their hands together, to wash them for at least 20 seconds. Michael then went on to empathise with the national situation surrounding us all being stuck at home and he wanted to not only speak to as many of us as possible but raise money whilst doing it. This resulted in a campaign income of £58,629 from just 2,100 donors, and at a cost of absolutely nothing, zero, zilch, made this campaign a win for everybody. All donations were followed up with a thank you note, personal video from Michael and further information around The Trussell Trust and the amazing work that they do.
Our penultimate speaker was Nisha Motwani, Head of Customer Experience at The Financial Ombudsman. Nisha’s #IWITOT was based all around her own personal experience using an online makeup brand Il Makiage. These guys have been all over social media, in particular this year and are constantly sharing their unique content, as well as impressive testimonials from very happy customers. What sparked Nisha’s interest though was that this was an online makeup brand and that they were boating “They would find the perfect products for you”, just by answering an online quiz. To say this about a product so individual and personal as makeup, this is a big statement and one that got Nisha’s attention. Not to mention the no quibble, full refund promise. Not to Nisha’s surprise, after making her initial purchase after filling out the online quiz, the product didn’t quite match her expectation so Nisha started to look into how the product could be returned. This is where it got interesting. Nisha received an immediate response from a customer service rep apologising for the fact they had got it wrong, and for the opportunity to try again. Despite going through this process three times and still no match, Nisha was told she could keep all the makeup she had already received and got a full refund for the product and postage and even a £15 voucher, no quibbles. Due to the personal service and flexible approach from Il Makiage, Nisha provided regular reviews of their products which was rewarded with a £15 voucher each time. The same client services rep also checked in with Nisha every now and then to make sure she was happy with the products, and also just how she was in general which provided a real personal touch and something that keeps Nisha as an ongoing customer and advocate for their brand.
Bethany Smith – Boaz friendship bracelets
The final speaker of the day was Bethany Smith, Donor Development Coordinator at MS Queensland in Australia. Bethany’s supporter journey all started when she attended a fundraising conference where she caught up with former colleagues from a former agency. The agency MD is a co-founder of Oasis and he used the opportunity to engage with potential clients by asking them to braid friendship bracelets in conference breaks to send off to their beneficiaries in the Kibera Slum in Nairobi. Bethany chose her colours and away she went, chatting to friends as she put her bracelet together. Months later, Bethany received a hyper-personalised that “melted her heart” as she found out her friendship bracelet had reached Nairobi in Kenya. The communication included pictures of Boaz, a student who is sponsored by Oasis. The picture clearly showed Boaz wearing Bethany’s bracelet and it was also clear to see how positive an impact it had. Not only did Bethany create and share this initial gift, but she then went on to sponsor another student and was very much a case of “please take my money” as she was so emotionally invested in the students and the powerful symbol of friendship created through Oasis Africa Australia. After signing up, Bethany received “an absolute donor lovebomb” from her sponsored student Wykliff. It was filled with pictures and information about Wykliff, future goals of being an agricultural engineer so he could provide food security for his people in hunger-stricken areas of Kenya. This was Bethany’s #IWITOT and her take away was “Love your donors, they are your most important people”.
Print Item of the Month – Sarah Raven Christmas 2020
It’s no secret that the team at Dragonfly love a good Christmas catalogue. I mean, who doesn’t? Pages upon pages of incredible products, photography, content and our print item of the month for November is no exception. The Sarah Raven Christmas 2020 ticks so many boxes for us and delivers everything that a Christmas catalogue should. Filled to the brim with their favourites from their best ever Christmas collection.
The first thing we all see is the front cover of any catalogue. This is the first opportunity brands get to really grab your attention and the team at Sarah Raven have nailed this one. Their ‘Giant Hogweed Stem’ indoor light takes centre stage on the front cover and really delivers a feeling of festive warmth and their gentle white lights would add the finishing touch to any home this Christmas. The cover and brand logo are also printed in a beautiful metallic gold PMS which just screams exclusive and an all-round luxurious look. Not to mention the enticing incentive of 20% off any order made before 13th December using the unique code printed on the catalogue. This is a great function to include in your catalogues to help identify best/worst performing areas and improve your future targeting.
The catalogue is printed beautifully throughout, and the incredible photography really does jump off the page thanks to the glossy stock chosen to produce this catalogue on. It really gives a much punchier finish when printed and boosts the colours enormously compared to uncoated stocks. This isn’t to say uncoated doesn’t work because you only need to look at brands like Waitrose and John Lewis to know that a luxury look, and quality print output, can be achieved on those stocks too. The product range is also incredibly diverse. Outdoor & indoor plants, lighting, decorations, soaps, scents gift boxes and a gorgeous range of gift-wrapping essentials make this catalogue a one stop shop for garden and home lovers.
Print Item of the Month for October goes to Greggs in collaboration with Just Eat. This eye catching die cut doordrop really got our taste buds tingling at Dragonfly, I mean, who doesn’t love a Greggs sausage roll? And to have it delivered direct through our letterbox grabbed our attention more than ever.
Advertising their new partnership with Just Eat, Greggs have created this brilliant die cut doordrop featuring their signature sausage roll to entice customers to continue purchasing their baked favourites through restaurant delivery group Just Eat. Even though many people are still confined to being at home and can’t visit stores, this clever mailing advertises easy home delivery of your favourite baked goodies. The image really did look good enough to eat! Paired with the snappy tag line “Let the good times roll” and a highly incentivised offer of £1.99 (including delivery), what’s not to love about this doordrop?
Did you know die-cutting is a very effective way to get very creative quickly, easily and cost effectively! You can print any image, be it your brands logo or a specific picture or shape like we saw Alzheimer’s Research UK do with their recent die cut orange. Die cutting is created by using a sharp steel blade to cut through the paper or card into your desired shape. It can be used for unforgettable promos, invitations, announcements, and customised campaigns.
The only way this doordrop could have been better would have been if it was scented! Although, we would feel sorry for the postie as they’d be hungry all day smelling this delicious mail piece.
If you would like to discuss how we could help you make the most of a die cut campaign in your next direct marketing project, then please get in touch. Our creative juices are already flowing!
2020 has proven to be one of the greatest obstacle courses of our lifetime. It’s been one hurdle after another with many sectors facing constant adversity, redundancies, store closures, reduced budgets, huge increases in demands for services such as charities, amongst a host of other services. In an ever changing landscape, it has proven extremely difficult for brands to plan their marketing campaigns but amongst all the grey clouds, direct mail and door drops have proven to be the real silver lining delivering some incredible results when businesses really needed them.
COVID really has changed our habits both in business and as consumers. A huge 41% of consumers when asked, said that lockdown has made them realise how important mail is to them. This figure has been recognised and mirrored by brands with an equal 41% sending out more mail to consumers.
Back in March when COVID first hit, the UK Government chose door drop as the preferred channel to deliver and amplify its message surrounding safety measures and local restrictions. There’s just no questioning it, direct mail and door drop are highly trusted channels when compared to social media and emails which are so often plagued with “fake” news.
The latest JICMAIL (Joint Industry Committee for Mail) data confirms just how well received printed channels have been when they released their Q2 findings. Direct mail interactions were up an impressive 16% compared to this time last year, but this was nothing compared to its chart topping neighbour, the door drop. In the UK market, door drop interaction increased by a whopping 45%. At a time when health was high on many of our agendas, direct mail saw the largest increase in the medical sector up 11% to 5.02 interactions on average. Just as important, the item reach also increased by 9% to 1.23 as respondents were sharing mail with others within the home. As an example, if the NHS mailed out 1,000,000 packs to individuals at the height of the pandemic, it would have in fact reached 1,230,000 individuals and generated over 5,000,000 impressions.
Beyond the Government and Health categories, interaction rates with mail have increased across almost all categories across lockdown:
Telco DM average frequency increased by +21% as households turned to more entertainment
There was a 23% increase for travel and tourism DM reflecting perhaps, the disruption to holiday plans
And utility providers benefited from 14% rise in their average frequency
If your brand needs help accessing and understanding these incredible channels in more detail, our fantastic team are here and ready to support you on this journey. Contact us anytime on email@example.com and together, we can explore how these channels can deliver for you.
Sources: Royal Mail MarketReach – Mail matters more than ever, JICMail Q2 2020 figures
It goes without saying that recent years have not been kind to the charity sector. There was GDPR in 2018 which left many brands without most, if not all, of their prospect database. Various negative stories circulated about misconduct and financial mismanagement and then 2020 of course brought COVID-19 to the table. It really has been a turbulent time and it would seem it will be a long road back to “normality”.
The perennial hurdle of fundraising will always be one of the biggest hurdles faced by any charity. Many charity leaders reported huge increase in demand for their services putting even more pressure on to secure funding to cover this extra demand. There have also been huge job losses estimated to be around 60,000 in total across the UK alone. So a higher demand for services and less amazing people fundraising/providing services, putting huge strain on an already hard working and dedicated sector.
A resounding 85% of charities expect COVID-19 to have a negative financial impact on their brands. The projected figure is an eye watering £12.4bn shortfall in income and charities will receive 29% less income than budgeted for. Despite government initiatives like the kickback campaign, smaller charities are finding it extremely difficult to take advantage as it requires 30 applicants minimum so they are forced to try and apply together which isn’t guaranteed to be available to all.
It’s not all doom and gloom though. At The Dragonfly Agency, we have seen numerous good news stories lately where charities are seeing huge uplifts against projected ROI on campaigns and proving just how generous we are in the UK even in these difficult times. If you’d like to know how your brand can still be marketing and generating huge ROI despite all of the above, please feel free to get in touch with the team on firstname.lastname@example.org, we would love to provide a FREE consultation and bring some incredible opportunities to life.
Sources: IoF (Industry of Fundraising), Pro Bono Economics and Charity Finance Group
To be able to continue to fulfil their purpose, charities must continue to grow their donor database. One charity working with The Dragonfly Agency needed to develop a strategy that would deliver more donors and raise much needed funds. A key issue was that their database had a mix of ages and demographics with no clear-cut target audience for new donor recruitment. This made it difficult to define personas and an ideal prospect profile requiring a fresh approach to identifying new prospects.
This charity also used digital as their default communication channel and they had a preconception that mail was an expensive method of recruiting new supporters. Dragonfly recognised the need to address this bias and adopt a more omnichannel approach as they set out to help the charity client achieve their acquisition goals.
Dragonfly drew upon their experience and expertise in charity recruitment and marketing communications, supported by the relevant JICMAIL data, to craft their recommendations. JICMAIL was used at multiple points in their planning cycle: 1) Dragonfly used JICMAIL data to uncover the hidden target audiences that would be receptive to charity direct mail. JICMAIL showed potential target audiences for these mailings including:
• 45-54 year olds – This cohort shows an average frequency or number of interactions of 5.2 times for typical charity DM but receive less mail than average making them a potentially receptive audience • Male audience – Male audiences also receive less ‘request for donation’ mail but show a high interaction level of 5.19 times per item, again making them a high potential new donor audience • ‘Domestic Success’ Mosaic category – This Mosaic type has an interaction of 6.35 showing a high level of interaction while again receiving less mail than average.
2) The JICMAIL data set was also used to show how for these audiences, the tangible nature of mail had a role to play in providing cut-through. For example, 81% of people who received a request for donation, opened the pack and 16% of people who opened the ‘request for donation’ mail pack made a donation.
3) JICMAIL also provided essential new schedule delivery metrics for the client. By using the JICMAIL campaign calculator, Dragonfly demonstrated how the reach and frequency delivered from small scale test volumes delivered significant campaign impressions for new audiences. The Domestic Success MOSAIC group data set shows a 1.06 reach and 5.68 frequency figure, and when combined, this means a mailing of 4,500 items provides 26,181 opportunities for the proposition to be seen, whilst reinforcing the brand and highlighting the call to action – in this case, a request for a donation.
4) The agency took these insights into developing testing recommendations which looked to integrate mail into a multi-channel mix. The test campaign was planned across distinct phases with the use of mail designed to be integrated with not just comms, but with all other marketing efforts. Initially, the charity purchased cold data for the identified new prospects and sent these recipients a donation request carefully designed to appeal to that audience. They then reconnected with the same audience 3 months later by sending a follow up mail pack, after carrying out some local events and face-to-face marketing. After the second mail campaign, an email was then sent which replicated the donation request.
The test was continuously monitored for performance against the pre-set campaign KPIs. The details remain confidential, but the test was a great success exceeding both client and agency expectations. For example, the initial response to the cold mailing was in itself, encouraging at c1%, but what was most significant was the effect of the second mailing in warming up the prospects, and supported by email, providing the final trigger to respond.
This omni-channel approach helped convert more prospects and achieved a higher average donation amount, beating the test KPI’s by 28%. The client was delighted by the outcomes and Dragonfly were also pleased to see how their use of JICMAIL insight helped the client re-appraise the outcomes they could achieve by including the mail channel into their digitally driven solutions.
For Dragonfly, they have been enthusiastic adopters of JICMAIL across their clients, confident that JICMAIL provides essential and objective channel data that supports their expertise and value they bring to clients.
“We have been huge advocates of JICMAIL for some time. Having the resources to substantiate the logic is a game changer for our industry. It’s superb when we can share this insight with our clients to improve their communication strategy, which in turn means they raise more essential funds. We apply JICMAIL metrics and insight in to all our client’s campaigns.” Isla Munro, Managing Director, The Dragonfly Agency
Alzheimer’s has been widely talked about online recently, with many charities, celebrities and other companies trying to spread awareness and get people talking about this horrific disease.
When we saw a Facebook advert from Alzheimer’s Research UK offering us more information around this cruel disease we could not resist signing up for all the details. The pack arrived promptly and is filled with lots of lots great materials which really made us stop and take notice.
What made the mailing so special?
Alzheimer’s Research UK have opted for something different. It is often said that charity mail can follow the same format and therefore get lost amongst other mail, which is why it is vital to mix it up and stand out from the crowd. Alzheimer’s Research UK did exactly this by choosing to include a die cut orange in their pack alongside their letter, info pack and newsletter. This immediately sparked an interest in what the relevance of an orange was in relation to Alzheimer’s Research UK.
The idea behind the orange is that a person’s brain who suffers with the disease weighs up to 140g less than an average person, about the weight of an orange. This message was incredibly hard hitting and brought home the impact and disadvantage of people suffering from alzheimer’s. What’s more, the link between the orange and the original Facebook advert is linked by the hashtag #sharetheorange. People are asked to share the misconceptions surrounding alzheimer’s via their social media accounts, and help build hope and understanding.
We love to see charities exploring the creative side of print, like die cutting. There is a misunderstanding that these added extras can cost a lot of money, however, it is something that can be done at very little cost and really adds something exciting to your mail pack. A die cut piece can even be used as a postcard mailing or door drop, not costing much more than your standard A6 postcard, but will really add value and stand out on someone’s doorstep!
This was a fantastic piece of mail to receive and the message of “Ok, let’s talk dementia” has clearly worked because here we are, talking about dementia.
If you would like to talk about using direct mail or door drop to communicate your message, especially with Christmas fast approaching, we would love to chat: email@example.com
Printed catalogues have been a trusted method of marketing for years. In fact, the first mail order catalogue was published in Britain 350 years ago! They really have stood the test of time and even today, they still bring so many incredible attributes to the table.
Whether you are a mail order, retail or e-commerce brand, catalogues offer an incredible opportunity to not only showcase your product portfolio, but also provide your customers with something tangible to generate the kind of emotions that email marketing can only dream of.
The stats for catalogue engagement really do speak for themselves:
73% of users performed an action after receiving a catalogue
52% say they buy more than originally intended when shopping from a printed catalogue
49% visited the sender’s website
40% went on to make a purchase
Unlike online experiences, a catalogue is an incredible method of getting your customer’s/prospect’s undivided attention. No pop-up ads, no spam. Just them and the catalogue…and maybe a cup of tea.
Some catalogues we especially love here at Dragonfly include The White Company which almost always includes a money off voucher, Joules who showcase gorgeous seasonal wardrobe ideas, Cox & Cox with their breath-taking eclectic furniture and homeware range, William Powell boasts an incredible range of high end men’s and women’s sporting goods, HSL always impresses with impeccable photography of their quality handmade furniture and Sarah Raven that is guaranteed to provide inspirational gardening tips and a stunning product range.
If you need support in either designing, printing or mailing your next catalogue, please feel free to contact us firstname.lastname@example.org and our incredible team will be there to support you.
*Sources: Royal Mail MarketReach, Growing your business with Catalogues, 2017
How to get started with data-driven direct marketing
We all know that the start of any great direct mail campaign is data. An organisation’s database is a wealth of opportunity and using it efficiently can really take your campaign up to the next level. Nathan Rose, Client Relationship Manager at DBS Data explains to us how to get the most out of your data.
You have made an excellent decision to focus on direct marketing (DM). Right now it is one of the most productive and cost effective ways to connect with existing and new customers. In fact, some organisations are recording some of the highest response and conversion rates I have seen, in more than ten years I have spent working in the data-driven marketing industry.
In recent months we have seen a significant spike in the number of organisations choosing to invest in DM campaigns, notably charities so hard hit during the lockdown, as well as organisations serving the property sector, spurred on by the market’s response to reductions in stamp duty.
We all get excited by the creative aspects of DM, after all it is the visual that starts to bring a campaign to life. Much emphasis is also placed upon finding the right print management agency to fulfil the mailing, and you will find yourself in safe hands with Dragonfly. However, the unsung and often forgotten element for those new to DM is the lifeblood of any campaign – data.
The old adage of ‘garbage in garbage out’ could have been coined for DM. Put simply, better quality data will deliver higher open rates and greater conversions. However, to the uninitiated data-driven marketing can be perceived at one end of the spectrum as a simple ‘mail merge’, whilst at the other a mysterious black art (it is true that to get good data you need a mix of art and science). But, essentially every good data-driven DM campaign begin with the same two questions:
What do I want to gain from this campaign?
What do I know about my customers that can help me achieve this result?
You may hold data that tells you the name, contact information and purchase history, but to truly know your customers you need to understand what motivates them to the triggers that will cause them to respond in the way you wish. Such information includes:
What are the age and genders of your customers?
Where are most of your customers located?
What is their home ownership status?
Do they live alone, as a couple or have dependents?
What is their average affluence?
What types of charities do they donate to?
Knowing more about your customers enables you to create a blueprint that can in turn be used to find look-a-likes that are likely to respond favourably to your mailing. Our team of data experts at DBS use our B2C Data Universe, dbsLifebase, which gives them access to more than 350 lifestyle, transactional and demographic data sources, for more than 35 million UK individuals, in 21 million households. We cleanse, verify, and enhance your data with the information we identify that you need to make the campaign a success. This includes updating names changed by marriage/partnership, suppressing records of the deceased, and ensuring correct address information. Did you know that as many as seven million people change their address every year in the UK? We then add new records to provide an enriched, expanded and highly targeted prospect database.
Time is of the essence if you are wanting to turnaround a campaign quickly and steal a march on the competition, or take advantage of fast-moving market conditions. So, you may be surprised to learn that this vital piece of work is usually completed in less than five working days, from the initial exploratory call, through to the delivery of the new database.
Even if you have not had prior experience of purchasing data services you will undoubtedly be aware of the strict rules that have been in place since May 2018 regarding the use of personal data (the Data Protection Act, PECR and the EU GDPR). It is vitally important that you do your due diligence before selecting a company that you will share data with and that will provide you with data. Compliance and ethical practice are at the heart of everything we do at DBS, and we have been audited and are recognised by our trade body, the Data & Marketing Association (DMA).
If this all sounds great so far, you still maybe thinking “But how much does this all cost?” You will perhaps be pleasantly surprised that when you factor in the cost of the campaign – designing the creative pack, print and mailing costs – data represents a small percentage. It can also save money on wasted mailing, as you can be sure that every pack will land on the right doorstep. Of course, there are ways of getting costs even lower, through the use of what is known as Partially Addressed Mail. However, I would argue that the savings would look less attractive if you A+B tested two campaigns.
My final piece of advice is that whilst data-driven marketing will deliver impressive results for isolated campaigns, to get the best possible returns it should become an intrinsic part of the marketing programme. The end of every campaign presents an opportunity to reflect and analyse in granular detail the open rates and conversions, and refine the process before going again.
Occasionally, one of those direct mail packs comes along that simply takes your breath away. Our print item of the month for September did just that, and so much more.
This truly irresistible mailing from the team at Jo Malone advertises their latest “Lost in Wonder” collection and encapsulates their brand image perfectly. The whole peace oozes sophistication and class. Stunning photography taken from their “Fig Love” story, along with a luxury uncoated letterhead, insert and show stopping textured outer envelope really does captivate and seduce you from the very beginning, as the pack takes you on a mesmerising story of their latest collection. The piece even includes a solid favourite of ours at Dragonfly, a 2D barcode. Allowing the reader to quickly transition from the mail pack, to the online store and continue their experience before the inevitable purchase. Let’s face it, who wouldn’t after receiving this?
Included inside the mailing were two samples of their latest seasonal scents, meaning all the recipients’ senses were engaged in the mail piece.
Our favourite quote from “Fig Love” is “Said to be the world’s oldest planted tree, the fig tree. The season for the tree’s bounty is, however, fleeting– a moment of perfection, condensed and concentrated. A succulent pearl in nature’s treasure trove that few can resist.” Like the fig, most readers won’t resist the temptation to purchase after receiving this treasure of a pack.
We love nothing more than reviewing some of the finest direct mail in the market. If you would like to discuss how to engage your audience through mail please get int touch, we would love to help.
With Christmas being the busiest and most pivotal time of the year for many brands, drawing together the perfect Christmas direct mail campaign is no small feat. However, there has never been a better time to send direct mail than right now. The latest JICMAIL Q2 2020 findings show that addressed direct mail has driven incredible results recently, as you will see below.
Reach – 1.14 (Up 2% year on year)
Frequency – 4.58 (Up 11% year on year)
Lifespan – 8.5 days (Up 9% year on year)
In a nutshell, now is the perfect time to plan your Christmas campaign and make sure you get your message into your customers hands and cut through the noise. The key essentials for your direct mail campaign will include:
An incentive that’s too good to miss
A call to action to drive customers online
The right timing
Identifying the right printed format
Without a doubt, the incentive is the most important part of the campaign. Without an attention-grabbing offer, it could be over before it has even started. It’s essential to make your offer irresistible. Offering £10 off a £2,000 sofa isn’t really going to whet your customer’s appetite, so make sure that the incentive is relative to what you are selling and something that your customer simply cannot refuse. It is also vitally important that your incentive stands out. Make sure that your incentive is in a large font and strategically placed in key areas, like on your envelope or the front page of your brochure. Using special finishes like foil blocking and high gloss UV varnishes can also provide an additional luxury punch.
Drive customers online using a clear call to action (CTA)
Now you have your prospect’s attention, you need to drive that all-important response. This can be done in a few ways. One of our favourites is a QR code. Technology surrounding these 2D little wonders has progressed a lot since they first burst onto the scene in 1994. Simply using the camera on your smart phone, scanning a QR code can instantly direct your prospect customer to your website or a specific product and really increase the overall experience by taking things multi-channel. It’s also an incredibly speedy way of transporting customers to the target product almost instantly, making the end purchase so much easier to complete. QR codes are the easiest way of getting people to a webpage. QR codes are on the comeback right now and proving a very useful way of taking customers on a multi-channel journey and tracking their actions.
Timing it right
Timing is everything. Each component of your strategy needs to work in time with its complementary components. Make sure your mailing is going out at the right time, so it reaches people’s homes at the same time the rest of your campaign has gone live. This will help people recognise your brand, and you’ll stand out from the crowd. If you’re sending a follow up email, make sure you’ve given them an appropriate amount of time to engage with their mail first. Consumers are more likely to engage with an email if they have received a mail piece first – in fact the uplift is up to 44% more (Source Royal Mail). If you’ve included a call to action to go online to a specific URL, or to use a code, make sure those components are already functioning before you mail those pieces. Without accurate timing in place, your omni-channel strategy will fall flat.
Don’t forget, people start preparing for Christmas as early as now (yes, September!), so get ahead of the competition and in the fore front of your consumers minds early. Kick start the season of giving and goodwill with festive offers, vouchers, incentives and rewards.
Identifying the right format
Choosing the right format for your Christmas campaign is just as important as the incentive and CTA. Your story is a vital reason your customers engage with you so telling it in the right way can have an incredible result on your ROI. Tell it wrong however, and it could be lights out for your campaign. Ensure creative has the right flow to take your prospect on a journey to ultimately making a purchase. A nice simple Christmas leaflet can be used for a short, snappy message and alternatives like brochures can be used for a much more in-depth, rich story and generate different emotions.
These are our top tips for creating your next incredible Christmas campaign. If you need further advice or support, please get in touch with our fantastic Dragonfly team @ email@example.com or 0131 272 2747, we’d love to help you make this Christmas a real knockout.
Posting letters has been an integral part of communication ever since Royal Mail was created back in 1516. Putting a letter, postcard, or small parcel into one of the UK’s iconic red pillar boxes has been instrumental in keeping people, communities, friends, and colleagues connected throughout the years. It was no surprise then that when a global pandemic hit, companies as well as individuals relied on these traditional methods to keep people connected, information shared and spirits high.
Many brands use direct mail as part of their marketing mix as a safe and trustworthy way to communicate with their customers, and more so than ever whilst we have all been at home, mail has been there to support us.
But what does the future of direct mail look like and what do we think marketing and decision makers in business will do with mail in the future? Will the way we produce mail change? Will more marketing budget be allocated to mailing campaigns? What does offline marketing mean for online marketing and vice versa? How will mailings affect the environment?
In this blog we share some of our Dragonfly direct mail and marketing insights and predictions with you.
How will the way we produce mail change?
We don’t think the actual method of mail production will change but the attitude towards mail certainly has. As things around the world are evolving so quickly and will be evolving quickly for some time to come, then a much speedier approach will be required from getting an idea of a mail piece off the drawing board and onto a printing press. We imagine there will be even more of a need for quick to market mail pieces, like regional information updates via doordrops or enticing business recovery incentives to drive people in store or online by an eye catching mail pack.
We believe as the months go on, that there will be an even bigger appreciation of direct mail, discovered during our time at home as we think more consumers will have been turned off by digital communication and will suffer online fatigue. It’s been a great time for companies to reflect and come up with new creative ideas that can be created from print in order to hold onto existing customers and attract new ones, which in this market is vital to stay ahead of the game.
How can direct mail work with new and old customers during COVID?
We have already seen that there is more focus on communicating with existing customers and databases as these are a reliable and dependable source of income. They are also people that have been nurtured and invested in, so like a friend or family member you wouldn’t just give up on them during hard times. We don’t envisage a squeeze more out of you approach, but more portraying a positive “open for business” message through highly targeted direct mail campaigns. Images can speak a million words and there is no better way to communicate a lifestyle choice or charity appeal than through beautiful images printed on lovely paper.
Cold data is on the come back and with it a thirst for making the mail pack count. Marketing teams want to see more creative thinking and analysis to show their budget has been well spent. As our lifestyles have been forced to change there is the opportunity to introduce new brands, services or charities to the right people who are interested to hear more.
Brands will need to be sensitive in the way they approach customers and ensure that communications are meaningful and compliant so as not to impact their own brand image and look as if they are profiteering.
How will the direct mail market change?
We envisage marketing budgets may decrease in the short term which is not necessarily a bad thing. Where there is less money to spend, but the same outcomes expected direct mail can shine as a low cost way of communicating to a highly targeted audience. Positive messages can be portrayed by demonstrating the power of print and direct mail through examples of high ROI and even higher response rates. We think there will be a surge of “we’re back and ready to start living again” mailings from eager brands keen to put their best foot forward on the road to recovery.
Mental health has been high on the agenda throughout the COVID uncertainty and we believe confident brands should continue to grow relationships with the consumer – a simple “hello, how are you, we’re thinking of you” mailing can make the world of difference to someone and will be remembered long after it has landed on the doormat.
We believe more than ever that in the last five months people have come to rely on and see the value in the postal service. We hope as a result companies will continue to invest and use print as a method to communicate. Hopefully, it will be seen as a more responsive market by marketeers – especially those who have already embraced a mind shift in the work from home culture as we see more people staying at home or hot desking.
If you would like to discuss your next direct mail or marketing campaign, please contact us here
QR codes have made a come back! The best paper based hyper links are driving amazing results from the tap of a button from any printed marketing – flyers, direct mail, door drops, posters, invitations, catalogues, statements, brochures… the list goes on.
We already know mail drives people online, but in this quick and easy way, consumers no longer need to type in a URL code, instead they simply point their camera at a QR code which triggers a digital action or connected experience. What’s not to love.
What is a QR Code?
QR (abbreviated from Quick Response) codes are matrix barcodes that contain machine readable data and information. Traditionally a collection of black squares arranged on a white grid, the QR code has now taken on a variety of new looks and designs to bring it up to speed for the modern consumer.
There is now no need for a third-party app to be downloaded in order to use a QR code anymore. Consumers use their smart phone camera to scan the barcode which in turn drives them straight to a website, social media platform or landing page.
How can you use a QR code?
QR codes can be printed on practically anything to drive digital actions, payments and experiences. It is a a wonderful way of connecting the real and digital world seamlessly.
The speed from using a QR code can coax interested prospects further down the conversion funnel with little delay or effort, bringing your customer directly to your doorstep from one simple swipe.
What could a QR code link to?
Add a QR code to your mail pack to share information, ideas, or pictures across a whole array of campaigns including:
Charity and fundraising appeals
Product tracking and delivery
Social media accounts – Facebook, LinkedIn, twitter, Instagram
YouTube video links
What are the benefits of using a QR code?
Tracking and attribution like never before – see how many people have scanned your code and at what time of day is most popular for gaining business leads or conversions
Drive brand awareness to your dedicated website or landing page and track the data held within the QR code
Inform and educate audiences quickly about news, updates, charity appeals or fundraising initiatives
Save money on your postage. Include a QR code to your amil piece and you could be eligible for a Royal Mail incentive.
Our Print Item of the Month for July is slightly biased, but we chose a mail pack from the charity CHAS (Children’s Hospices Across Scotland) that we worked with them on. CHAS has always been a charity we have admired for their amazing work providing a full family support service for babies, children and young people with life-shortening conditions and it’s an honour to be working alongside them.
As many people in the UK have realised, getting business back up and running is a fast paced and ever-changing process. People are struggling through, uncertain of what the future holds, and that includes the charity sector. Charities have been hit hard during this pandemic and not being able to carry out face-to-face fundraising has had a huge impact on donations. It’s a great sense of achievement when we can help charities get back on their feet by using direct mail and door drop.
This pack from CHAS that we chose to be our winner this month ticked so many boxes for us. We are forever recommending ideas to improve clients’ mail pieces, whether that be through artwork, format, strategy or targeting so it’s music to our ears when a charity like CHAS have already adopted a lot of these suggestions that help the mailing reach its full potential.
The pack is centred around a little boy Jayden who very sadly, has an incredibly rare terminal disease called Tay Sachs which progressively destroys nerve cells in the brain and spinal cord. Jayden’s image was consistent throughout the whole pack, including the BRE (Business Return Envelope) which is commonly the plainest part of a mail pack. By including his image on every item it created a constant reminder to the recipient what their money will go towards and how much it can help children and families like Jayden.
The cover letter/newsletter was a lovely A3 piece folded to A4 which had a very clear layout, the message was easy to understand and there was a strong call to action. CHAS had also incorporated their staple alphabet letters throughout the mailing to keep their branding in the recipient’s mind and consistent.
The pack also included two postcards, one was a retention piece which was a thank you card from Jayden and included some more photos of him and the second postcard was for the recipient to write to Jayden and send it back in the return envelope. We thought this was such a lovely idea because not only does it drive engagement, but it will hopefully encourage people to include a donation within their return envelope along with their message to Jayden.
The final element of the mailing that we really liked was on the return slip on the letter, which they chose to personalise with the recipient’s first name. We love personalisation, especially when it comes to appeals for donations because it makes the person feel valued and as if they are being spoken to on a personal level and therefore more likely to donate.
If you would like to know more about how we can help you with a similarly fabulous direct mail pack or door drop then please get in touch.
Our Print Item of the Month for June goes to Mental Health Collective for their Kindness By Post campaign. We believe it was one of the loveliest and most thoughtful ideas we have seen during lockdown. As we all grapple with the ‘new normal’ we find ourselves in, it is important to remember those that are on their own and likely feeling lonely and isolated. MHC came up with a fantastic project that enables strangers to exchange cards and letters with others across the UK with messages of goodwill.
The concept is like a nationwide secret santa for random acts of kindness. The idea to circulate letters and cards around the country is such a great and creative idea to keep us all connected. The response has been phenomenal, even drawing attention from BBC Radio 2 and The Metro. MHC’s goal is to reduce loneliness, increase wellbeing, give a sense of belonging and increase hope.
Their website says: “#KindnessbyPost is a national kindness exchange, where you sign up to post a card or letter with a message of encouragement to someone else in the UK, and have someone allocated to send some encouragement to you.” The 4 simple stages are sign up, get matched, send a letter and then receive one. Such a simple concept, yet so effective. The feedback from this campaign has been amazing and those involved have expressed the happiness and excitement it brought them.
Some of the letters we received at Dragonfly included sunflower seeds, baking recipes and even some moisturiser samples! Not only was it such an uplifting thing to receive in the post, there was a considerable feeling of excitement amongst us waiting for our letter to arrive, which confirms the unrivalled value of mail! During this pandemic, it has been hard to find positives amongst all of the negative news but with charities like Mental Health Collective creating such a heart-warming movement, it has given people the lift they may have needed.
You can join the Kindness By Post family where they will keep you updated on when the next exchange will be.
Thank you to everyone who joined us for our first webinar where we busted 6 common myths around charity mailings. Isla and Cara were delighted to be joined by Ian Gibbs from JICMAIL and Stuart Payne from Gecko. If you missed the webinar, don’t panic, we have the recording available. Please email firstname.lastname@example.org and he’d be happy to send this across.
Myth 1 – ROI from Direct Mail isn’t as good as from other channels
Think again. The average charity pack is seen by 1.1 people, is interacted with on average 4.13 times and lasts around 6.89 days in the household. Think about that for a second…
If you mailed 100,000 recipients. That’s 110,000 people reached and over 450,000 advertising impressions just for mailing 100,000 people. At 20p per mail pack, the cost per impression is around 4p
Myth 2 – My digitally savvy target audience don’t want to receive mail
JICMAIL research shows, ABC 1 men between the ages of 35 – 54 are surprisingly under indexed when it comes to receiving mail, however, show high interaction rates. Also, 25 – 34 year olds have a lower index at 48 when it comes to receiving mail, yet they engage with a pack on average 3 times. Some pretty impressive evidence when you think that on average an email is deleted within 2 seconds.
Using catalogues as part of your mail pack can also generate on average 4.5 interactions per month and with a lifespan of 6.89 days is in the household it too stays around and is reengaged with a lot longer than email.
Myth 3 – Digital marketing is quicker
The process of creating a piece of direct mail is very similar to that of email. Utilising the right methods, automating processes and agreeing SLA’s, mail can easily be turned around in 24/48 hours and on door mats within 72 hours. It then has the potential to stay in the house on average over 6 days! Imagine the potential in that time and the impact it could have on your brand.
Myth 4 – Mail is not environmentally friendly
Only 20% of wood harvested is used for pulp or paper. Paper is a uniquely renewable and sustainable product with European forests growing at a rate of 15 football pitches per day! In the last 10 years alone, they have grown by the equivalent to the size of Switzerland. That is sustainability for you right there.
Impressions driven by charity direct mail are on average 4.13 per copy. Based on 1,000,000 packs, that’s 4,130,000 impressions generated and at 10p per pack for example, that’s around 2p per impression.
We can still mail! As long as your audience has a legitimate interest in what you have to say, the ICO say you can safely mail. If you’re still concerned about using personal data there are alternatives you can use to find those all important prospect customers.
Partially Addressed Mail is an incredibly diverse and compliant way of mailing potential clients. Using your existing database, we can identify your ideal customer profile, then target like for like prospect customers in the UK with the highest propensity to spend. How do you do that you might ask? As you will be targeting at household level, there is no personal data used and fully GDPR compliant.
If you’d like to know more about this incredibly diverse channel, we’d love to bring this to life for you. For a copy of the recording or to discuss your next direct marketing campaign, please contact Chris email@example.com
Sunday 21 June is the day to show the dads in our lives how much they mean to us and here at Dragonfly we wanted to share some fabulous present ideas to let them know how grateful we are!
Of course, a simple Father’s Day card can go a long way – your last Royal Mail posting day for First Class mail is Friday 20 June.
We have chosen gift ideas from some amazing local Edinburgh shops as we believe it is important to shop local and support small businesses, especially during this crisis. We also have some quirky ideas such as an Enigmagram which is delivered straight to your dad’s letterbox. It gives your dad the opportunity to embrace his inner Sherlock to figure out some puzzles and clues in order to reveal his gift.
Paper Tiger is a wonderful little gift shop located next door to our office and their sister shop is on Lothian Road. You can find pretty much any gift you need here, and they have a great card selection for any occasion.
If your dad is needing a bit more organisation in his life or somewhere to write his ‘To Do’ list, they have some fabulous new Moleskin notebooks. They are working hard to maintain business during the lockdown and can safely mail you your order.
Pippin are another small gift shop not far from our office in Haymarket and we regularly nip in there for gifts and cards. If your dad’s lockdown hair-do or beard is needing some TLC, this is the website to visit. They have a great selection of men’s grooming kits to help tame those lockdown disasters! During the lockdown you can also safely send your order direct to your door.
And to go perfectly with the above grooming products, why not treat your dad to a lovely high-quality shaving kit. If you’re feeling extra generous, you can sign him to a ‘no strings attached’ subscription so he can have refills land on his doorstep every month. You can even get a tester kit for free!
For all of the cheese loving dads out there, I.J.Mellis sells the best (in our opinion) selection of cheese in Edinburgh! During coronavirus, they are doing online orders between Sunday and Thursday. If you want to treat your dad to some really top tier cheese, Mellis is the place for you!
And when life goes back to normal they offer some great cheese and wine tasting events as well. Again, they are available to order online and the cheese can be delivered straight to your dad’s front door!
In the circus of content that we absorb every day, it is difficult to cut through the noise and reach your audience effectively. The world we live in is fast paced, so it is easy for your message to get lost amongst the hive of activity or fall into the ‘unread’ pile. However, we have the answer…it is time to get personal. At Dragonfly, we are the biggest advocates for a bit of personalisation. It is easy to execute, it makes you stand out, and costs so much less than you may think.
In 2018, the introduction of GDPR changed the way we market ourselves and posed new barriers to overcome that we have never seen before. The risk of heavy fines and bad reputations made people nervous to use data to personalise their advertising. Even though that apprehension still exists, we are seeing far more organisations embrace the value of data. Under Legitimate Interest we can target and segment people that you believe have a genuine interest in your product or service, based on various factors such as, the purchase of a similar or related product or service.
In a direct mail campaign, investing in some added personalisation makes a huge difference to your ROI. Personalised mail usually receives a 6.5% response rate and non-personalised mail receives a 2% response rate. Direct mail campaigns that include personalised element can expect an ROI increase of between 300% – 1000% i.e. 3x or 10x more return. The use of personalisation makes people feel valued because they know that personalising what they have received has taken time, money and effort and they are being addressed by the sender rather than being part of a bulk mailing. In the charity sector, the use of personalisation is key to make you stand out from the crowd, if people feel they are being spoken to on a personal level they will be more inclined to donate.
Despite personalisation being referred to as the holy grail of marketing, it is also important to not ‘over-do’ the personalisation, this can have a worse impact than not doing it at all. People can experience irritation or a sense of an invasion of their privacy. This is also why it is important to make sure your data is as clean and accurate as possible, especially when personalising!
Take people on a journey
Personalisation isn’t always putting their name on a letter. It can be less direct than that and even the smallest touches make people feel valued. For example, Spotify put together a ‘Discover Weekly’ playlist for each subscriber which is based around their most played songs and finding similar songs and artists. The idea behind this personalised playlist is not only to make the customer feel valued and giving them something extra, it is exposing them to new artists and new music. It’s been a huge success and highlights the benefits of doing something that goes above and beyond what your product or service offers.
The key benefits of personalisation are: it doesn’t cost much, it is easy to implement and it increases your ROI.
Contact us to discuss adding personalisation to your direct mail campaign.
Our Print Item of the Month for May is the partnership between Hallmark and Royal Mail who have been spreading kindness and love through the post. We love this campaign as it not only encourages messages of kindness and gratitude but also gives people something tangible to read, especially when everything is online and digital at the moment.
Hallmark are giving away half a million greeting cards across the UK with a mission to help show gratitude and appreciation for the heroes in our lives. The packs include three cards: one that reads “You Are So Amazing”, one with an illustration of helping hands forming a heart shape which reads “What You Do Matters” and a Crayola card to colour in (great for kids) which reads “Not All Heroes Wear Capes”. Royal Mail’s message was: “Let someone know how much they matter by signing up to receive a free pack of three gratitude cards, while supplies last. Kindness and a desire to put a bit more appreciation into the world is all you need to participate. Because a word of thanks can make a world of difference.
We think that this partnership is such an amazing idea and the fact that Hallmark have given the packs away for free, just shows it is not a campaign for profit, but for spreading love and kindness around the world during a difficult time. We hope, after this crisis, that people keep sending letters and cards to their loved ones because it really can make someone’s day.
Use this link to sign up for your free pack of cards.
There is a popular misconception around paper and deforestation and the damage it causes to the environment, however, this could not be further from the truth. At Dragonfly, we are helping to spread the positive message and help educate people that mail can be carbon neutral.
What does carbon neutral mean?
Carbon neutral means that you or your business is making efforts to remove as much carbon dioxide from the atmosphere, especially as a result of carbon offsetting.
How can you make your mail carbon neutral?
Firstly, you can ensure all printed material is produced on accredited paper. This allows the protection of ancient forests and the survival of European forests, which due to these schemes have grown by 44,000 square kilometres (the size of Switzerland) between 2005 and 2015. Accredited sources ensure European trees are not cut down for paper use only and 50% of the world’s wood harvest is used as fuel. Over 30% is processed for other industrial uses, such as construction and furniture. Interestingly, only around 13% is used to make paper.
Currently, through responsibly managed forest programmes, European forests have been growing by an area equivalent to 1,500 football pitches every day. Given that on average, one acre of new forest can sequester about 2.5 tons of carbon annually, this is a lot of carbon being captured. (Two Sides)
Secondly, aim to source eco-friendly paper, which is a greener version of traditional paper, with a much smaller carbon footprint and overall environmental impact. There are two main categories of eco-friendly paper, both types of paper are important in the paper making cycle. The accreditations below require the raw materials to be sustainably managed through forest stewardships.
The first is recycled paper
The second is PEFC & FSC certified paper
It is also important to implement as many efficiencies as possible and across all direct mail campaigns you should try to bulk buy and order the best possible paper in advance to avoid waste. Another tip is to ensure that your data is as clean as possible to eliminate any waste from creating and mailing packs unnecessarily.
Why not make everything digital?
The move to an online-only society can create risks leaving older people, the disabled, rural dwellers and those on low incomes disconnected. In terms of impact, businesses and individuals are increasingly using ‘cloud’ services. These mega datacentres store almost everything we do online; including our web searches, our social media posts and our online statements. An ordinary email that you click on, open, forward or reply to emits 4 grams of CO2. If that email has an attachment of, for example 1 MB, the CO2 goes up to 19g and if that attachment is then forwarded or filed, the footprint for that one email could be as high as 50g!
If an email is spam and blocked by a filter, then the number is only 0.3g. Every email has a unique footprint that reflects its size and the number of times it is moved around. The Information and Communications Technology industry accounts for around 2.5-3% of global greenhouse gas emissions and this is predicted to rise to 14% by 2040. “The electronic waste problem is colossal, and it’s growing. In 2016 alone, 44.7 million tonnes of e-waste were generated globally”. Ellen MacArthur Foundation, 2018
Get in touch if you would like more information or advice on making your mail carbon neutral.
When you pick up a pile of post from your letterbox, you’re holding a huge variety of mail types. Pieces in different formats, sent from different people in different ways. There’s advertising mail and business mail, press inserts and door drops, programmatic mail and partially addressed mail.
Today, Dragonfly are shining a spotlight on one particular type of mail – press inserts. Here we’ll explain exactly what press inserts are and how they can help deliver more than just being another flyer in a magazine.
What is a press insert?
A press insert, sometimes referred to as a media insert, is a piece of print advertising that is inserted into a pack. This pack could be a newspaper, a magazine, or an even an e-commerce package. Press inserts work two ways, either as an advertising piece for a company, or as a source of income for another. We’ve recently noticed e-commerce companies like PrettyLittleThing start using press inserts in their packages.
These press inserts are designed to be an eye catching, efficient piece with a call to action that encourages conversion. They can offer anything from a free sample when you visit a store, to free shipping when you order online.
Is a press insert just a flyer?
No. Most press inserts will be similar to a flyer, but like door drops, they come in a variety of other formats such as postcards.
Why do brands use press inserts?
Press inserts are a great way to get your brand in front of a wider and relevant audience. By positioning your inserts with a company that has a similar audience to yours, or by using media buying tools to identify the right publications, you’ll know you’re hitting your target audience. Plus, press inserts can be cheap to print and cost effective to distribute, so it’s an economical way to reach cold targets and promote your brand.
Do I need a database to send press inserts?
No! As your press insert goes into someone else’s mailing, you’re using an external database that you don’t have access to. Plus, your insert won’t have any personalisation or personal details on it. So, press inserts are a great way for brands who don’t have a massive database to reach a massive amount of people.
Why would press inserts be relevant for my business?
Press inserts can be a fantastic way to increase sales as part of an integrated marketing campaign. Press inserts could be used to amp up your quarterly sales or to introduce a new product to your audience and encourage them to try it. If you’re a business that’s trying to build brand awareness or encourage new sales but you have a small database, then press inserts can be the right fit for you!
Does anyone even look at press inserts?
Yes! Everyone loves a discount, especially when it’s for something they would actually use. If your press inserts are going into something that’s a good fit for your brand, there’s no reason why your press insert wouldn’t get engagement or uptake.
Are press inserts GDPR compliant?
Yes. There is no personal data carried on a press insert so they are entirely GDPR compliant.
Are press inserts good value for money?
Absolutely! You’re reaching a massive number of cold targets that are relevant to your brand and enticing them with an attractive CTA. It is a cost-effective way to potentially see a huge ROI.
If you want to hear more about how press inserts can boost your marketing mix, get in touch.
A welcome pack is a package filled with items aimed to surprise, delight and welcome someone into something. For example, if you join a new loyalty programme, insurance plan or start donating to a charity, you’ll likely be sent a welcome pack in the mail.
What should always be in a welcome pack
Getting a welcome pack is sort of like your introduction into a club. Therefore, it should always have a welcome letter. It should also include staple communications. For example, if a company send a regular newsletter, their most recent newsletter should be included. A good welcome pack will include an incentive or upsell of some sort. For charities, this is often an appeal to give more, to support specific campaigns or to give regularly (if you’ve donated as a one-off donation).
What should be written in a welcome letter?
The letter should include who the pack is from, why the recipient is receiving it, what kind of communications they can expect in the future and a thank you for joining.
What is the most important part of the welcome pack?
The message. If your welcome pack looks great and has a ton of interesting bits to it, that’s fantastic – but you need to make sure your message translates across. The Edinburgh Dog and Cat Home are a great example of keeping a consistent message. Each piece of their welcome pack related to being a ‘companion’ (being a regular donor). From the canvas tote bag, to the companion card which gives 15% off in store, to the Taily Mail newsletter, all their pieces were on brand and made the recipient feel a part of their goal to shelter and rehome pets.
And, don’t forget to surprise and delight!
Depending on what kind of company is sending the welcome pack, different pieces will be included that are relevant to that company and their industry. Charities that work in wildlife preservation might send a pack of seeds. The WWF sends a toy of the animal you’ve chosen to sponsor. Retailers with a loyalty programme might include an information pack about the various tiers the programme has, and incentives to join the higher tiers, or an incentive to shop now such as free shipping. The more creative a company gets, the better. It’s the extra thought that goes the extra mile and keeps you in the memory of your customer/keeps them loyal/makes you worth mentioning.
Get in touch if you want to put together a welcome pack that wins over new clients.
Dragonfly’s Print Item of the Month for April had to be the door drop which we all received from Prime Minister, Boris Johnson, urging us to stay at home, protect the NHS and save lives during the Coronavirus pandemic.
The past month the world has changed in many unprecedented ways, with the news being dominated by talk of the virus online, on radio and on TV. But there’s a reason the government chose to update the 30 million households in the UK by going offline with mail.
Mail is trusted.
Mail is the only format that doesn’t leave anyone behind. By sending a direct mail piece to every household, the government has a far higher chance of keeping the entire nation informed of their message about coronavirus.
The postal service is a key part of the UK’s infrastructure and Royal Mail is committed to providing a lifeline to businesses and communities everywhere during the coronavirus crisis.
At a time where we’re all staying home, mail is the perfect way to reach people right now. For some it is the only communication they receive. And what’s more, a letter can help to give people a sense of reassurance and normalcy in the midst of deeply unsettling times.
Thank you Boris Johnson, Royal Mail and the NHS for looking after all of us during this extraordinary time.
Catalogues are a powerful and resilient marketing tool. They continue to grow in popularity and implement technological innovations. Even the most internet-driven brands like Amazon output annual catalogues because they understand the purchasing power that this format has. Here are ten reasons why every brand should have a catalogue:
1. Catalogues have a long-lasting impact. People love to read them, refer to them, share them with other members of the household and flick through them from time to time. In fact, 86% of people said they keep catalogues in the home for a period of time, and 65% enjoyed sitting down to look at them in their own time.
2. Catalogues prevent digital fatigue. Did you know, most people prefer reading on paper to online? It’s the same for catalogues, 63% of people say it’s easier to browse products in a catalogue than in-store or online.
3. Catalogues are now becoming more digitally integrated. Amazon’s 2019 toy catalogue included QR codes which allowed readers to check the price of each product. Their catalogue was loved by kids and adults alike, and was featured in more than one news article.
4. Catalogues can be highly personalised. As many realised with Amazon’s 2019 toy catalogue, you can customise the catalogue for the recipient. This kind of personalisation goes beyond just the name it’s addressed to. By segmenting your mailing database into demographics, you can send each segment a customised catalogue geared towards their interests.
5. Catalogues can build your brand’s reputation. MarketReach found that 71% of people surveyed said catalogues let them know what a brand can offer.
6. They pave the way for more sales. 75% of people say catalogues give them ideas for things to do or buy because of the pictures used, or settings products are placed in, meaning you can capture a sale from someone who wasn’t considering your product before.
7. They boost sales exponentially. Of those who purchase through catalogues, 52% said they bought more than planned when shopping with a printed catalogue. You can incentivise with free gifts or delivery when a certain amount has been spent. Charities like Erskine and YDMT are one industry who benefit from gift guide catalogues too. Consumers get something back whilst also giving to a good cause.
9. They build a loyal customer base. Catalogues give you the power to showcase your products and bring your brand directly into the homes of your customers. You are building a relationship with that customer as your catalogue sits on a coffee table, is picked up, read through and ordered from. If you’re one to send regular catalogues, you’ll find that your customers will start looking forward to the next one, like Celtic & Co. has.
10. Catalogues can be adapted to suit any business’s audience. Their high interaction rate makes them perfect for those looking to dip their toe into direct mail. Use a small, digitally printed catalogue mailing to test your audience’s reception to catalogues.
If your business is looking to introduce a catalogue into your marketing mix, we’ll make sure it goes the extra mile. Get in touch to find out how.
Every day, an array of mail falls through our letterboxes. When you pick up a pile of post, you’re holding a huge variety of mail types. There’s ad mail and business mail, door drops and direct mail, programmatic mail and partially addressed mail.
Today, we’re shining a spotlight on one particular type – direct mail. Here, we’ll explain exactly what direct mail is and why it delivers more than just another email in your online junk folder.
What is direct mail?
Direct mail is mail addressed to an individual. It can be used for either businesses sending bills, statements or account details to customers, or for brands to use it as marketing channel to send advertising direct to your customer or prospect. In order to send it, you need to have a database of people. Generally, this is your own database gathered with the consent of the individuals. However, you can mail to householders by using non-personally identifying databases through Royal Mail’s Partially Addressed service, which is 100% GDPR compliant.
Is it just a letter?
No! Direct mail isn’t always a letter. It could be a package, a catalogue, a postcard, or just about any other format. Garden centres could send a pack of promotional seeds to a customer, a laundry brand might incorporate a scratch and sniff element onto a postcard, banks could send new formats of credit cards, or a clothing brand could send a lifestyle led catalogue showcasing a gorgeous photography collection of summer clothes.
Why do brands use direct mail?
Brands use it to communicate with their clients, customers and potential customers. They tend to use direct mail for important information, like bills or changes to services. However, direct mail is also an effective way to market new business to your existing clients or generate sales from former or potential customers. A new innovation is programmatic mail, which sends a piece of direct mail to someone who, for example, visited an online shop, put items in their basket but never checked out. The shop could use direct mail to advertise similar products with an incentive such as free shipping to encourage the customer to return to the sale.
Does anyone even open mail?
Of course they do! Remember, this is mail that’s addressed to them, so it’s relevant and something they want to receive. Royal Mail found that 92% of direct mail is opened, and 48% of UK adults took action after receiving it. According to TGI, 58% of those over 65 and 46.6% of those in socio-economic group E have not used internet in the past year, so if you’re trying to reach this audience you need to be using mail.
Why should my brand use it?
Direct mail is an effective way to market new business to clients, generate sales from new customers and amplify your other marketing streams. BrandScience found that the online component of campaigns pays by 62% more and TV components 37% more when direct mail is added to the mix.
Do I need a database to send direct mail?
Yes. But there are ways around having your own database that are still GDPR compliant. One of our favourites is the partially addressed system, which allows you to profile on household level instead of individual. It’s easy to use – you simply upload your existing database against our partially addressed database and the technology shows you the addresses that aren’t already on your database. So, if you were a car brand, you could identify all the people on a street who didn’t already own your brand of car and target them with a personalised mail piece. The resulting mail would be addressed to the ‘householder’ and is one hundred percent GDPR compliant.
Is this GDPR compliant?
Yes, as long as you’re sending it to your own database, which was consented in accordance with the GDPR, then it’s totally compliant. Make sure you run a data cleanse on your database before mailing so you are only mailing to people who are still at their address and you don’t end up wasting budget with letters returned to sender.
Is it good value for money?
It’s hard to estimate return on investment without knowing the size and demographics of the database. Though, Royal Mail estimate that direct mail delivers an average of £3.22 return on investment for every £1 spent. This is higher than digital marketing’s average of £3.12 for every £1 spent.
Why not send an email instead?
You might think that sending an email is the easier option. If so, ask yourself how many emails you ignore every day. We all receive hundreds of unopened email ads daily, far less than those coming through our letterbox. Mail stands out. Simply put, it’s more engaging and memorable than email. If you would like to plan a direct mail campaign with us, please get in touch.
It’s no secret that coronavirus has shaken up the world of business. Everyone, apart from key workers, is working from home and each newspaper is speculating on the long-term economic impact coronavirus will have. Dragonfly happily sat in on the Marketing Week webinar with Mark Ritson to hear his take on how marketing will or won’t be changed by coronavirus – and its better news than you’re expecting.
Ritson said that the impact coronavirus is having has split businesses into three distinct sections: flex, fix and freeze.
Flex – These are businesses that are doing well as a result of the pandemic. In this section you will find supermarkets, delivery services or online fitness instructors. Sainsbury’s is a great example of a flex business.
Fix – These are businesses that need to shift their strategy if they want to keep their business moving. In this category you’ll find businesses like local shops moving to e-commerce and delivery, or garden centres which traditionally have heavy footfall and will need to move online to sell their perishable plants. Any local pub or shop that has now shifted their offering to include online sales and delivery would fit in the fix category.
Freeze – In this section is every business that has been forced to shut down and cease operating, and there isn’t a lot they can do to shift their strategy to bring in revenue in a new way and they are non-essential. For example, McDonalds shut its doors and ceased operating as they are non-essential and cannot justify staying open.
Ritson advised on ways to carry your business through this period, how to identify new opportunities and, most importantly, what not to do. Here were the key takeaways
1. Focus on the four Ps. Most marketing departments today focus too much on promotion, but businesses that look at all four have been able to change their product, price or place to benefit themselves and their consumers. Some great examples were Uber Eats, Meny and Woolworths Place.
2. Don’t focus too much on your own brand. Ritson pointed out that the influx of emails from CEOs can make them seem disingenuous and that people, generally, don’t care about your brand. For example, McDonald’s Brazil’s publicity stunt in separating their arches came off as superficial and was berated online.
3. Don’t buy into false pneuma, in Ritson’s opinion, coronavirus isn’t going to change the world forever. While things might change in the short term, Ritson believes that people will go back to doing the things they used to do before, don’t focus on changing your long-term goals, focus on the here and now.
4. The one way to maintain long term growth during a recession is by investing in marketing. Ritson provided examples of businesses who invested in marketing during past recessions. The businesses that maintained or increased their marketing spend saw a massive increase in long term profits when compared to those who pulled funding.
At the end of the day, we ought to focus our energy on what’s not going to change. Build a business strategy on what is stable, focus on good advertising and don’t buy into the ads that promise prosperity despite a recession! Marketing will be what carries us through. If you are looking to diversify your marketing plan and would like to discuss direct marketing, please get in touch. We’d love to help.
Communication is the key to gaining new and loyal customers. Ideally, you want your message to be heard by as many people as possible. Sometimes, email is the best way to communicate, other times, mail is needed. Here’s how to know when to use online, and when to go offline.
When to use mail
Mail is absolutely necessary when you need to communicate to a wide array of people, this is why the Prime Minister chose to use mail to update the country about COVID-19. When you’re trying to communicate to people of different ages, different incomes and different mosaic groups, mail is the common denominator. For example, when you access a service that the whole public uses, such as the council, the HMRC, the NHS or a bank, you’ll notice you always get communications through mail.
Partially, this is because mail builds trust. Communicating through mail is one way to verify that your database is who they say they are. Plus, the public tend to trust mail more than email (Two sides source). The trust building aspect is important to note because it makes mail the best way to communicate important and vital changes to the way you operate. Around 80% of adults in the UK open all or most of their mail, so if you need your message to be heard, mail is a necessary investment.
Mail is a worthwhile investment if your marketing mix needs a boost. Email marketing can fall flat if not used in conjunction with other marketing tools. If you’re not seeing the results or return on investment that you need, using mail can turn it around. Simply sending a postcard with a call to action or promotion code instead of an email blast can earn drastically different results and get your ROI to the place you want it to be.
Mail is more personal, so you’re more likely to get an action out of someone through mail. It’s a great tool to engage lapsed customers or irregular clients and turn them into loyal advocates. Regular communication and exposure to your brand in a personal way will build a good reputation and keep you in their minds.
When to use email
The best reason to use email is because your message is highly time sensitive. Usually, this can be avoided by planning and managing your content effectively. However, some urgent messages need to get out as soon as possible, such as an order confirmation. Mail can be delivered in 24-28 hours, but if you need your message sent immediately, you should use email. If it’s a message of high importance, it should follow with mail so that more of your customers are actually reading the message as, according to MailChimp, 95-99% of marketing emails are ignored.
Another important aspect to consider is the content of the message. For example, video content is infinitely more suited to email than mail. However, with the use of QR codes and AR, there are few online things that can be integrated with mail to help drive consumers online.
The main reason people choose to communicate through email isn’t because it’s better, it’s because it’s perceived cheaper. If you don’t have the budget yet, email can keep you in regular contact with your database. Make sure you’re doing what you can to build a mailable database so that when you have the budget, you can allocate some to mail. We love trying out test and learn campaigns, if you would like to hear more please get in touch.
There was a brief period where mail was seen as being slow and difficult to track compared to the new and exciting email. However, modern advancements have married mail and tech together to offer slick marketing tools which overlap the personal and effective touch of mail, and digital tracking efficiencies. These tips on how to integrate your mail and digital marketing strategies were laid out by the DMA in the Using mail to get the best from digital webinar on 25 March 2020.
Here’s the top line:
Mail is essential to creating a lifecycle journey
Today it is five times more expensive to win a new customer than to keep a current one (econsultancy.com). It’s vital to keep in touch with your existing customers and transform them into loyal advocates of your brand. Data advancements have paved the way for personalisation and the targeting of key engagement points. Testing is key, 54% of customers say brands need to transform how they communicate with them. By testing and learning, you can identify which channels are most effective for you in each stage of your customer’s journey. It’s not enough to send an email and say it’s a job well done.
Direct mail is the most effective communicator
While Mailchimp has an average open rate of anywhere between 1-5%, mail sees that 80% of all adults open all or most of their mail. A further 25% purchased or donated after receiving mail (in the last 12 months). Mail might be offline, but most mail has a digital response. Link: JICMAIL Boden mail journey case study
Streamline mail with automation
You can now send mail the same way as email/SMS with programmatic mail. For example, if you’re an e-commerce company that sends an email when someone abandons their basket at the checkout, you can now replace that email with mail. A case studies with OVO energy showed that non-converters who received a direct mail pack within 1-2 days had a conversion rate of 5.5% and a return on investment of £15 for every £1 spent.
The comeback of QR codes
QR codes first hit the streets with no clear explanation of how to use them, leaving customers confused and reluctant to download a separate app. The public has since familiarised with them as tech giants created their own QR codes for popular apps like Snapchat’s Snapcode. Now, phones are smarter, and cameras can scan QR codes through the built in app. QR codes are now a fantastic way to implement a variety of activations, and can be easily used very effectively in combination with print.
Mail that is measurable
It’s easier to track and analyse data when mail is used in conjunction with technology. You can easily measure the impact of a mail campaign that uses personalised URLs (PURLs), QR codes or personalised promotion codes. You’ll get a clear idea of your return on investment and which calls to action were most effective, allowing you to adapt and improve in the future.
Technology is continuing to transform the way we live, creating opportunities within the world of direct mail that you don’t want to miss out on. Get in touch to hear how we can transform your marketing strategy.
All businesses need to communicate with their customers, and mail is one way to get important messages to them safely.
Business mail – sending bills, invoices, appointments and statements – is a pillar of direct mail and an essential communication tool for businesses across the world.
To help you understand the intricacies and benefits of business mail, JICMAIL have created the 7 Essential insights on Business Mail booklet and webinar. JICMAIL’s data on business mail is useful for pitching, planning and measuring.
The insights booklet is packed full of meaningful data on how business mail performs. For example:
Insight #1: Business mail delivers an additional reach of 16%. The average business mail item is seen by 1.16 people per household, that’s an additional 160,000 people for every 1,000,000 items sent!
Other insights examined how long business mail lives in the home, the kind of media effects it has and which days of the week have the most interaction with business mail.
We were lucky to sit in on JICMAIL’s business mail webinar – these are the three key takeaways we learned.
1. Business mail can contribute substantially to above the line media planning KPIs.
2. Business mail is interacted with frequently and has a healthy lifespan.
3. Business mail can play a huge part in driving campaign efficiency.
Visit JICMAIL’s website to download the booklet and read through their 7 Essential insights on Business Mail. Get in touch if you’d like to find out how Dragonfly use mail to grow businesses.
March’s Print Item of the Month is a welcome pack from WWF (the World Wide Fund for Nature). WWF are a charity dedicated to protecting wildlife and nature. Their ‘adopt an animal‘ programme allows donors to pick an animal close to their heart and make a donation to a fund which protects them. In this case, that animal was a tiger.
The welcome pack alone is a great gift for children, and now a hands-on home schooling tool, as each comes with a welcome letter, fact pack, the promise of regular updates and a cuddly toy. From a direct mail perspective, we loved that the welcome pack is quite literally packed with value, as it entices potential and one-off donors to make a regular monthly donation. The pack has also been created with such detail that every piece reflects WWF and all that they do, which builds their brand reputation as a valuable asset to save the planet. Safe to say, we were highly impressed by this pack and look forward to hearing the next update on our new pet tiger!
Recycled and recyclable paper are both used by companies to reduce their carbon footprint and ensure that their print communications continue the life cycle of paper. Carbon neutral programmes are an effective way to offset carbon emitted in the print marketing process. We recently posted a blog about the various types of environmentally friendly paper like these, but now we’d love to share the specific differences between recycled and carbon neutral paper.
There are two kinds of fibres in recycled paper: recycled fibres
that have already been used, and new fibres that have been incorporated to
ensure the paper can continue being recycled. Most recycled paper is not made
of 100% recycled fibres because recycled fibres alone aren’t strong enough to
be recycled again without any new fibres mixed in. Instead, most recycled paper
is made up of both recycled and new fibres, ensuring it can continue to be
recycled and live a long time in the life cycle of paper!
Carbon neutral paper
Carbon neutral paper is not necessarily made from recycled
paper. Instead, carbon neutral paper is the result of carbon balancing
programmes. These programmes calculate the amount of carbon emitted by the
creation, transportation and usage of paper, and consequently offset the amount
by equally investing in carbon enriching programmes. For example, the World
Land Trust’s carbon balance programme reinvests in protecting the carbon rich
habitat of the tropics. Carbon balancing programmes protect and promote the
growth of forests but the products themselves are not necessarily
Despite their differences, both recycled and carbon neutral
paper are great eco-friendly alternatives to regular run of the mill, non-accredited
paper. Still, they are the bare minimum we should be doing! Both carbon
balancing programmes combined with the use of recycled or accredited paper is
the most environmentally friendly option. Get in touch if you’d like to learn
more about how to make your paper more environmentally friendly.
“If there’s no strategy for a systemic shift, it is just greenwashing” – John Sauven, executive director at Greenpeace.
We’re constantly bombarded with messages about cutting back the use of paper to ‘save the trees’, but is it really going green? A survey by Two Sides found that 64% of UK consumers agree that claims about switching to digital for the environment are made because the business wants to save money, and they’re not entirely wrong. In an interview with Printweek Two Sides, managing director Jonathon Tame said that of the 388 organisations using greenwashing messages, in most cases the business hadn’t done much research because they believed it to be correct. So why do we incorrectly assume that print kills trees while digital goes green? Here are the hidden environmental impacts that digital communications have.
We’ve talked a lot about the carbon footprint of mail, but
we never seem to discuss the elusive carbon footprint of email. A recent
article in The Page by Two Sides discussed the topic. They found that
72% of the UK are unaware of the carbon footprint associated with email. 49%
regularly send unnecessary emails to those within talking distance every single
day. But, did you know: we could reduce our collective carbon output by the
equivalent taking 3,334 diesel cars off the road by sending just one less email
per day? The carbon footprint of a single email isn’t huge, but the number of
unnecessary emails adds up. So, don’t forget that your ‘thanks’ email is taking
a lot of energy to send for what it says.
What are server farms? They are where all our internet actions take place. Every Google search, every YouTube view and every Tweet requires data stored and shared. This doesn’t take place in the clouds as some people think, but on the ground, at a data centre. Since 2012 the number of data centres or ‘server farms’ has grown from 500,000 to over 8 million, and the growth in tech usage has turned their use of global electricity from being forecasted as one fifth by 2025 into 10% usage by 2030.
Or your tablet, or phone? Have you brought them back to the
store to recycle, thrown them away, or do you have a drawer somewhere in your
house where all your old tech lives? E-waste is on the rise. Luckily, a lot of
major producers like Apple have a recycle or trade in program to help prevent
their trash from polluting the planet, so most e-waste doesn’t actually come
from our personal devices. It’s estimated that 59% of global e-waste in 2020
will come from homeware appliances such as fridges, freezers, kettles, toasters
and vacuum cleaners. Furthermore, only 41 countries internationally are
tracking and sharing e-waste statistics.
As society aims to become more environmentally conscious, better tracking and solutions such as tech repair instead of replacement, will become more common place. Tech repair ensures that tech and its pollutant components don’t end up in a landfill. As more everyday items such as watches, kitchen appliances and even lightbulbs become internet connected, e-waste is projected to grow rapidly. This is one environmental impact of technology that we will have to monitor and adapt to in the future, and one of the best ways to help manage it is by repairing instead of replacing.
Clearly, digital technology leaves a heavy carbon footprint, so why don’t we know about it? Likely, the answer is simply because it is an easier solution for companies to cut out paper communications to ‘go green’ instead of cutting back on their digital communications. We’re constantly told that digital is ‘the future’, that to reach new customers we need to use digital communications. Not only is this untrue but how can we move towards ‘the future’ if by doing so we’re ensuring won’t have much of one?
Saturday 21 March is National Teenagers Day, a day to celebrate youngsters everywhere. Known as Generation Z, today’s teenagers are a generation of climate activists, brimming with young leaders striving for change. They’re also notoriously tech savvy, spending hours on apps like Instagram and TikTok. But that’s not the whole story. In honour of today’s teens, we thought we’d share one of the more surprising facts about teenagers today: they often prefer print to digital.
Teenagers trust mail
Modern teenagers have grown up in a digital world. They’ve always had a mobile phone, with easy access to Google, email and social media. Yet, youngsters are wary of information on the internet because they were raised to mistrust it. The world of misinformation and ‘fake news’ has become the norm for teenagers. Mail sets itself apart from the chaotic digital world. It’s one of the best ways to build a trusting relationship with the younger generation. 32% of them are more likely to trust information in print than online. (Source: Royal Mail)
Print stands out
In a world of emails and apps, Generation Z miss the physical nature of printed mail. It’s something they can touch, which makes mail unusual and exciting. This is why teens are more likely to notice the quality of the paper, and why mail marketing feels more luxurious. It’s easy to send an automated email, but hard to put together a personalised mailer on premium stock.
Today’s teenagers notice the effort. If you’re trying to
build brand awareness with young people, mail is a great solution. You can
communicate the individuality of your brand not only with text and images, but
also through the quality and feel of the mailing.
Mail gets attention, even with teenagers!
On average, a piece of addressed mail reaches more people aged 17 to 24 than people aged 65 and over, or, in fact, any other age group. Young people also keep mail in their house for over 11 days, higher than any other age group. The younger the recipient, the longer the mail stays on the coffee table or kitchen pinboard. (Source: JICMAIL)
Got the message? Mail isn’t just for the elderly. It’s a highly effective way to stand out from competitors among a teenage audience. If you need to tell young people about your new environmental stance, a new product or a rebrand, mail is the perfect way to communicate it. Get in touch to plan your next direct mail campaign.
It’s a common misconception that your bills, print outs and notebooks are worse for the environment than they actually are. The print industry is incredibly forward thinking when it comes to sustaining the environment as it requires a continuing lifespan of paper to sustain itself. There have been great innovations in the industry to make the production system more circular. All the printers Dragonfly use have environmentally friendly options and sustainable initiatives. These are the five main types of environmentally friendly paper that you’ll be using:
1. Recycled paper – The product of all our recycling efforts! This paper is made either partially or entirely from recycled paper fibres. Most often it’s a percentage, as 100% recycled paper takes a lot of energy to produce and is no longer recyclable, as the fibres are not strong enough to be reused. Today, most recycled paper is made up of 54% used fibres and 47% new fibres. (Source: TwoSides)
2. Recyclable paper – Without new fibres, the paper cycle collapses. Recyclable paper is any paper that can (and should!) be recycled. The few kinds of paper that can’t be recycled are foiled paper and greasy paper (looking at you, pizza boxes!) Greaseproof or coated paper can’t be recycled either. These are papers coated with silicone or laminated with plastic, often used for baking or in take away cups for hot drinks.
3. Carbon balancing paper – The result of programmes where businesses offset their carbon output by investing in campaigns and initiatives which promote the protection and growth of the environment. One of the most popular is the ‘Carbon Balanced’ programme offered by the World Land Trust. This enables businesses to invest in World Land Trust initiatives which protect and restore carbon-rich wildlife habitats in the tropics, therefore offsetting their carbon footprint. Carbon balancing initiatives protect and promote the growth of forests, however the products created by carbon balanced programmes are not necessarily made from recycled or accredited paper, they’re just one piece of the puzzle!
Whether your paper is recycled or not, you should ensure your paper is made with wood from sustainably managed forests. This is accredited paper. The most common types of accredited paper in the UK are from the Forest Stewardship Council (FSC) and the Programme for the Endorsement of Forest Certification (PEFC).
4. FSC – You may already recognise this logo which is commonly used in print. This is a type of accreditation which supports the growth of forests. The system allows businesses and consumers to purchase forest products, like paper, that have been made with materials from well-managed forests and/or recycled sources. When you see the FSC ‘free tick’ logo (below) you know you’re purchasing a product that helps to grow forests. The FSC monitor wood production and ensure that trees are harvested and replanted in a responsible manner that promotes growth. This has ensured that forests are growing, rather than being depleted.
5. PEFC– This programme provides accreditation for sustainably sourced forest products. Much like the FSC, forests need to be sustainably managed to become accredited. Sustainably managed forests are healthier, protected and great for the environment. Products that are from PEFC approved forests are printed with the PEFC label. Buying PEFC accredited paper with this label ensures that the area of accredited forests continues to grow. PEFC also partner with a range of stakeholders to amplify their message by creating campaigns such as the ‘Forest for Fashion’ initiative and developing national forest certification systems in the Balkans.
It’s programmes like the FSC and PEFC that have led European
forests to grow by over 1,500 football pitches every day. More than 60% of
forests in the EU and the UK are certified, and most of them are under the FSC,
PEFC or both. Only 12% of the world’s forest areas are certified, so Europe is
really leading the way when it comes to sustainable paper production.
Mother’s Day is the one day of the year to go above and
beyond and show that special mum or mother figure in your life how much you
This year Mother’s Day falls on Sunday 11 March. If you’ve
not posted your Mum a Mother’s Day card yet, there’s still time! Post your card
First Class before Royal Mail’s last collection on Friday 9 March.
If you want to thank your mum for everything she does with
more than a card, but can’t deliver it in person this Mother’s Day, then why
not treat her to a mail order gift.
Here are five ways we think you can send your love to your mum
no matter where you are:
Send her flowers. There’s nothing we love more than a Bloom & Wild package arriving in our office! The ‘letterbox flowers’ arrive in post box friendly packaging so they can be delivered whether or not someone is home at the time of delivery. They have lots of beautiful bouquets available at varying price points, including hand tied bouquets, plants, hampers and added gifts. So, you’re sure to find something perfect for your mum!
Send her jewellery. Ah jewellery, a classic favourite of Mother’s Day. Instead of buying something generic, Posh Totty offer delightful personalisation on their products. There’s a huge variety of styles, and you can add meaningful names, words or dates to many of them. You can send Gran a personalised locket necklace with a drawing by your children on the front. Or, personalise a Russian ring necklace with all the names of your mum’s children, and personalise it further with birthstones. The options are truly endless! Whether your mum prefers gold or silver, flashy or simple, you’ll be able to find something she’ll love.
Send her some warmth. The Tartan Blanket Company offer customisable giftboxes with a wide array of products. In the Mother’s Day box there’s a lambswool scarf, specialty chocolate and a mug, plus added options of jewellery, bath salts and gift notes. Each product has the option for you to choose colour, flavour and style so its easy to make it something your mum would love! There are other giftbox options with different products like Isle of Skye Candles, tea and more. ‘Hug in a Mug’, ‘Slow Living’ or ‘Touch of Scotland’ are all great Mother’s Day alternative options!
Send her something personal. Maybe your mum doesn’t like flowers, or biscuits, or jewellery. Or maybe, none of it feels personal enough for your special mum. Luckily, Moonpig and Not On the High Street are here to save the day! Both have a huge variety of options for Mother’s Day gifts, but the best is their personalised section. On Moonpig you can get everything from personalised mugs and aprons, to personalised bottles of prosecco. Meanwhile, Not On The High Street has personalised everything. From glasses stands to terracotta pots to bee hotels, they can personalise pretty much anything under the sun. So, if you’ve got a quirky mum or someone special in mind, personalise it to make it go the extra mile!
The Yorkshire Dales Millennium Trust (YDMT) is a small charity doing great things to support and encourage the wildlife, nature, landscape and people of the Yorkshire Dales. They organise programmes that involve the community in the preservation and appreciation of everything the spectacular Yorkshire Dales has to offer.
As a charity, they know it’s important to give back to their
donors and keep them updated on what’s happening in this special place. Their
newsletter, Milestones, is mailed to their donor base quarterly. It updates the
community on ongoing projects and offers a calendar of upcoming events over the
next season. It’s a way for YDMT to thank their donors for their hard work and
keep them engaged, as well as an opportunity for YDMT to appeal to one-off
donors to give more regularly.
Milestones is sent in two versions, one to regular donors
and another to those who have given one-off donations. When Dragonfly began
managing the Milestones project with YDMT, we provided a few small recommendations
to help them improve communication with their donors with the view of
The first recommendation we gave was that YDMT made their
cover letter more visually appealing, by using eye-catching images, logos and
headings. We also encouraged them to include a clear call to action which is
based around their key messages: “Help keep the Yorkshire Dales special” and
“Do something amazing for our planet”. Dragonfly also designed a leaflet insert
which was sent to occasional donors only, encouraging them to become regular
These changes were implemented in YDMT’s Autumn Milestones
mailing in 2019, and the results were huge! YDMT saw a phenomenal 68% increase
in donations compared to the previous year, with average donations increasing
from £22 to £37.
Mike Appleton, marketing and communications officer at YDMT said: “Our Autumn edition of Milestones was our first with Dragonfly and we are really pleased with the results. Nothing was too much trouble for Ellie and the team at Dragonfly and their advice really made an impact on how successful the newsletter was. We can’t wait to do the next one!”
Dragonfly champion influential women in the marketing
industry, so for International Women’s Day, we thought we’d do something that
would celebrate women of all shapes and sizes, and from all types of different backgrounds.
We reached out to some inspirational women in our network
and asked them: who inspires you? Whether it’s a celebrity, a historical
figure, or someone they know, we’re passing on the celebration of inspirational
Please keep the momentum going by sharing this post with a
woman who inspires you!
Here’s to strong women. May we know them. May we be them.
May we raise them.
Happy International Women’s Day!
Ailsa Graham, Lead – Marketing Channels, Tesco Bank
“Susanne Najafi, founder of a Breaking minds.
She is one of those women whose story inspires you to be brave and really made me rethink my goals for the next few years. After reading her story, it really made me take stock, and realise my goals were in no way big or scary enough!
She has taken some big risks in her career. Leaving the security of a high flying role at Procter and Gamble to start her own business. Selling her apartment to raise money for one of her business ventures. Now, she is an angel investor. Investing in start-ups that are often overlooked, particularly those led by women.
All in all, pretty inspiring!”
Jenny Ledgar, Wholesale Director, Royal Mail Group
“Michelle Obama – fiercely intelligent, incredibly hard
working. Her story of coming from an impoverished background but one filled
with love to becoming one of the most influential women of our time is
inspirational to me. Her championing of women, girls and education is something
for us all to champion. Both she and her husband have a phrase when faced with
criticism and backbiting and in this world right now it seems even more
important – ‘when they go low, we go high’. Always maintain your own standards,
no matter what!”
Collette Hughes, Marketing and Be Kind Officer, Oliver
“The woman that inspires me most right now has to be actress, activist and self confessed feminist-in-progress Jameela Jamil. As someone who is an avid user of social media it’s so easy to be presented with images and information that can be damaging to the way we view ourselves. Jameela is going out of her way to offer a different point of view, actively building a community to combat these issues and constantly uses her voice and position of authority in a really positive way.”
Judith Donovan CBE, Chair, Royal Mail Strategic Mailing
“I’m in awe of two queens, Queen Elizabeth I and Queen
Elizabeth II. Queen Elizabeth I ruled for 43 years, on her own, fighting for
her right to reign, and always trying to protect the country from powerful
enemies. Our current Queen Elizabeth II has such a developed sense of duty that
she has sacrificed much personal happiness and freedom of expression on that
altar. And, all around her she sees the world having fun and her own family
falling apart, and still she soldiers on! Two women working and winning against
Fiona McBeath, Research Analyst, Nestle
There are many women in the world who inspire me. Many of these women are well known from our history books and their main attributes tend to be strength and resilience in the face of adversity. However one woman who inspires me far greater than anyone is my sister Diana. 15 years ago she gave birth to her son Ronnie, a happy healthy little boy. At the age of 2 everything changed and he was diagnosed with many health complications from epilepsy, ADHD and autism to name only a few. Ronnie has reached his teenage years now and Diana has never heard her son speak. She cares for him as a single parent around the clock as his needs are so complex. She does this every day with a smile on her face and the odd glass of wine. Her strength of character and selfless attitude is incredible and something for which I admire.
‘The strongest women are not those who show strength in front of us but those who win battles we know nothing about.’
Mary Glasgow, Chief Executive Officer, Children 1st
“As hard as it is if I had one woman to identify as an
inspiration to me it would be Eleanor Roosevelt. She overcame many personal
challenges and had to step out of the shadow of her powerful husband in order
to make her voice heard at a time when women with strong and unpopular
political views were rarely taken seriously.
She championed the rights of Women and African Americans way
before it was commonly accepted that inequality was unjust and harmful and in
1948 she was the driving force in creating The Universal Declaration of Human
Eleanor Roosevelt inspires me personally because of her
courage, her ability to think and act ahead of her time and for her incredible
wit, warmth and clarity in communicating her ideals and values.”
Rachel Aldighieri, Managing Director, DMA
“I’d like to celebrate Anneli Ritari-Stuart, MD of iProspect. The reason? Juggling a big job and family is a challenge in itself but throw in being a champion powerlifter and sitting on numerous Boards and Committees and I’m just in awe!”
Roslyn Tumiotto, Co- founder of Rocco Venezia
“So many amazing and inspiring women to chose but I will choose first Marie Curie, a pioneer in science, determined and with grit and perseverance to achieve world changing revolutionary advances in science despite being denied her right to an education by men. She is a symbol for me of women’s strength, determination and meaning… she’s pretty cool!
I also am utterly inspired by so many different women around the world but being a bubbles Queen founder of Italian brand Rocco Venezia, I am hugely inspired by women in the drinks industry who have shifted things and ruffled feathers but made huge headway in the world of champagne houses and drinks.
I choose Madame Cliquot ‘The grande dame of the champagne world’, Madame Clicquot was the woman who started the female revolution in champagne by transforming her husband’s failing wine business and becoming one of the first international businesswomen in the world.
Fact: Veuve means widow… widows were allowed to run businesses unlike married or single women. Let’s raise a glass or Rocco or Veuve on International women’s day.”
Natalie Alexandrou, Product Development Manager,
“I find Emma Watson inspiring. She has used her platform to raise awareness for gender equality, working on campaigns which give education to gives in poorer countries as well as her He for She campaign. Alongside this amazing work I think it’s fantastic how she only wears clothing and accessories which are sustainably and ethically sourced, supporting a brand’s ethos and not how popular it is.”
When you pick up a pile of post from your letterbox, you’re holding a huge variety of mail types. Pieces in different formats, sent from different people in different ways. There’s ad mail and business mail, door drops and direct mail, programmatic mail and partially addressed mail.
Today, Dragonfly are shining a spotlight on one particular
type of mail – door drops. Here we’ll explain exactly what a door drop
is and how it can help deliver more than just another piece of post onto a
What is a door drop?
A door drop is an unaddressed piece of mail – a flyer,
brochure, letter, postcard or even a booklet of vouchers that is delivered
through your letterbox. When people think of door drops, brands like Dominoes,
Specsavers, and Sky all spring to mind, as do the door drops you receive when
there is a General Election and politicians are canvassing for you vote.
Is a door drop just a leaflet?
No. Leaflets are a format, whereas door drops are a postage
Why do brands use door drops?
When done right, door drops are a really great way to engage
with many people quickly and effectively. In fact, 80% of the UK’s top
advertisers use door drops. Not only are they a cost-effective way to reach a
large volume of people, but companies can choose the exact week in which to send
their mail piece, so the door drop can land at a time when their competitors
Do I need a database to send a door drop?
The good news is you don’t need an existing database to send
a door drop. If you’re trying to grow your customer base, you can reach cold
targets that are relevant to you by sending your door drops based on postcode
sectors, or drive time to your business.
Why would I use a door drop for my business?
Door drops have a great variety of use. Dragonfly often recommend them to our clients who open a new office, shop or restaurant in a new location, like the Scottish Dental Care Group. This is because they can announce their arrival to the right people and reach out to them in a way that digital simply can’t. Plus, their cost-effective nature means a little budget goes a long way. Postcodes can be selected based on geography as well as affluence and other identifying criteria that can make the drops more targeted and relevant to the business.
Don’t door drops just go straight in the bin?
No! Statistics show that 73% of door drop items are opened,
read, filed or set away for later. If you’re sending something that looks
spammy, then people will treat it like spam. But, if you’re sending a nicely
designed piece that’s relevant to the householder, then the piece will hit its
Are door drops GDPR compliant?
Yes, as door drops don’t rely on profiling any personal data,
they are 100% GDPR compliant.
Are door drops good value for money?
Yes! 90% of campaigns that included door drops saw an
increase in new customers, compared to 59% of those without. A case study by
Maids & More even saw an ROI of 22:1.
Ah, February, the month of love! Naturally, our print item of the month had to be a very special Valentine. We received this Valentine’s Day card from Two Sides, a not-for-profit organisation that aims to educate the public on the facts of paper, print and the environment. Dragonfly have been a long-time member of Two Sides and supported their battle against greenwashing, so we were delighted to see their Valentine’s Day card in the post!
have put together a piece that reflects their brand, is relevant to their
audience and celebrates the season of love. In true Two Sides fashion, they’ve
included some fun facts as ‘reasons to love paper’. Then, they got their romantic
side out in the name of Valentine’s Day and wrote their own poem to say thank
you to their members.
One of the most interesting parts of the piece is directly below the poem, where there’s a smaller symbol that says, ‘Love Paper’. Love Paper is a project within Two Sides to promote the sustainability of print, paper and packaging. That symbol is the Love Paper mark, which is placed on printed products by companies who partner with the campaign. It signifies their commitment to sustainability. Big names like Oliver Bonas and Papier have already started using it, so keep your eye out for it!
The DMA Event for Customer Engagement on 18 February 2020 discussed
how to create user journeys with a contemporary touch. The event outlined how
combining creativity and technology can improve your customer’s experience with
your brand. These are the top seven tips we learned:
1. Give the consumers their control back! More and more, people are feeling responsible for their own data. Customers are willing to share their personal data but want a better understanding of what’s being done with it. Brands need to start developing a clear statement for customers when asking to collect their personal data. If customers know it will benefit them, they’ll be more likely to agree.
2. Just because you can, doesn’t mean
you should. This is something that came up again and again.
Just because you can send a personalised welcome pack to a cold target, doesn’t
mean you should. Cold targets often find this intrusive and don’t respond
positively. Just because there is a wealth of new marketing technology, doesn’t
inherently mean it’s a good fit for you. As always, continue to think about
your brand, what you sell and who you sell it to, and use what is relevant to
3. Think in terms of experiences. The experiences in your marketing funnel aren’t just PR events
and sales experiences. Nowadays even your branding, or the act of purchasing your
product/service, are experiences for the customer.
4. Know your audience. A few misconceptions about the general population were pointed out to us: did you realise millennials were born between 1980-1999 and now make up most of the current workforce? For most people, discounts and benefits are the most engaging call to action. But, they’re most likely to share their personal data not only if they get these benefits but if they’re relevant to them.
5. Solving a problem isn’t enough
anymore. Your marketing shouldn’t focus on just solving a problem. Your marketing strategy needs
to create a user journey by having various touchpoints, offers and added
benefits to the customer.
6. Create personalised experiences through digital. One of the benefits of direct mail is that it is inherently interactive
and can easily be personalised. However, there’s a lot you can learn through
digital to tailor that personal message. By examining how someone got to your
website, what they looked at and what they bought, you can tailor a follow up
email or direct mail offer to suit their interests.
7. Make an experience that’s made for
your audience. Mi Rewards was a great example of this. Most
loyalty programmes require you to have your loyalty card on hand. Colin Munro
at Miconex found that this was a contributing factor to towns and cities not
having a successful loyalty program – so Miconex adapted to suit their
audience. They partnered with Fidel, the company which manages the data
belonging to Visa and Mastercard to create a loyalty program in which customers
link their Mi Rewards app directly with their debit card. Local businesses
agree to participate and then offer discounts and offers to relevant users
depending on where they’re spending.
Direct mail is great – it can
accurately target specific audiences and achieve fantastic results. But there
are some myths out there that can make marketeers question this type of
Here are 5 common myths from the
world of direct mail and the facts you need to know.
1.Myth: Direct mail is an outdated marketing platform.
Fact: Direct mail continues to be a revenue generating marketing platform. Royal Mail found that 63% of people surveyed found it easier to browse lots of products by using a printed catalogue rather than online or in-store. More than half (52%) said they bought more than they originally intended to when shopping with a printed catalogue.
2. Myth: Direct mail is only suitable for older people.
Fact: Direct mail is popular with younger people. They don’t receive much, so it stands out. A study by MarketReach found that 32% of young people are more likely to trust information in print than on the internet. And, compared with the sample average, young people are 18% more likely to ‘welcome mail and find it memorable’.
3. Myth: Direct mail doesn’t fit in to a digital world
Fact: Programmatic mail allows businesses to integrate their online and offline communications. It’s one of many ways you can use mail as a part of an omnichannel marketing strategy to maximise results.
Fact: Paper is made from wood, one of the few truly renewable and sustainable resources. In order to recycle paper, recycled fibers need to be mixed with new fibers. The new fibres keep the recycled fibers from degrading and ensures the renewable cycle of paper production continues.
Fact: Neuroscientists found that mail evokes a brain response that’s 33% stronger than email, and 35% stronger than social media. Mail activates the areas of the brain responsible for long-term memory encoding 49% more than email and 35% more than social ads. Engagement with an ad is triggered by something of personal relevance, and mail has the ability to cross the personal boundary and generate meaningful interest from your target.
Valentine’s Day is just around
the corner, but what do you buy that loved one in your life?
Valentine’s Day gifts can be a source of stress for a lot of lovers out there. Dragonfly specialise in all things print and know the difference between a cookie cutter average Valentine’s Day card, and a gift that lasts a lifetime.
Here are our five recommendations to woo your valentine this
1. A modern and memorable card – There are plenty of ways that printers have modernised the traditional card. One of the best and most innovative is the card-that-you-plant. Instead of getting a throwaway card, buy one that will grow like your love. These ‘seed cards’ have a unique texture, because they are made of compostable paper that is embedded with fresh wildflower seeds. After you have enjoyed admiring your card on your mantlepiece, simply plant the card according to instructions and you’ll have gift that lasts (with appropriate water and sunshine) a lifetime. A gift that keeps on giving!
2. Your story told through pictures – For those who don’t know how to put it into words, photo books have come to the rescue. Unlike the average card, photo books continue to carry meaning and remain a popular choice for a loved one’s gift. For Valentine’s Day you could create a small photo book of a recent holiday, Christmas, or one that’s simply full of moments you felt truly in love!
3. The love letter – The one tradition that is truly timeless, a handwritten letter. Love letters let you say exactly how you feel, without the pressure of being in the moment. You can take all of the little sweet things you think but don’t say and put them in one romantic piece of literature that your partner will keep forever. Keep that in mind when choosing your paper, write your drafts on regular lined paper, but make sure you pick something beautiful for your final product!
4. A meaningful map– Many people appreciate having personalised large prints to hang in their home. Often these prints feature their wedding venue, their first home or a map of their hometown. One of the most romantic options is a star map of what the stars looked like on a specific date, time and place. You could order a star map of the first night you kissed, the night you said I love you, the night of your engagement or the birth of your child. It’s not something your partner will expect, but it’s something we’re sure they’ll appreciate.
5. A personalised book – Have you already gifted a photo book? Is your home already covered in prints, pictures and posters? Luckily, you still have the option of creating a personalised book. Some options only let you personalise very specific aspects of your story, such as the name and interests of the main character. Others, like the ‘Why I Love You’ and ‘Our Love Story’ books, have been created for Valentine’s Day gifting purposes. They make it easy for you to create a book tailor made to your relationship and story.
Harnessing creative technology and data in advertising workshop
The ‘Collider’ workshop hosted by the University of Edinburgh’s Design Informatics team in collaboration with the DMA and IPA Scotland was held yesterday, 5 February 2020 at the University’s Inspace on Crichton Street. It explored the ways in which data can lend itself to taking creative advertising to a whole new level. The event was attended by around 35 creatives from agencies in and around Edinburgh.
Dragonfly’s own Graphic Designer, Rich attended and had a lot to say about his experience, here’s what you need to know.
“Collider was a great workshop and a real eye opener into the advances in creative technology and data in advertising. Data is the future and the time to embrace it and apply it to our daily lives is now. There were presentations with five lightning provocations by the Design Informatics team, experts in emerging creative tech. These briefly covered the use of data in the pull economy through the Internet of Things, Neuroscience, Natural Language Processing, Smart Contracts and Locative Media.
presentation by Chris Elsden on Smart donations and contracts was particularly
fascinating. Exploring the future of data driven giving, Blockchain and
volunteering on the ledger are all very exciting innovations for the
fundraising sector. Smart
Contracts are a
concept which allows donors to pledge funds that are only released if the
data-drive conditions are met. The charities can then utilise the data to have
a more flexible and sustainable approach to fundraising.
Photo: Rich pitching his idea
Putting our learning to work
It’s not a workshop if there is no work! The creatives were split into groups of six and given the challenge of pushing boundaries in developing an advertising campaign for a product, service or event. They were given an hour and a half. This was a fun exercise as the creatives shared and explored some crazy concepts under the guidance of a member from the Design Informatics team. The most interesting part was presenting these ideas back to the workshop in an interactive way.
Photo: Rich and his team presented an idea focusing which combined AI and health care to benefit the elderly
It was hilarious. Ideas ranged from mystery holidays based on your online habits, to tree planting schemes using the blockchain to minimise our carbon footprint, to a wellness device for the elderly that uses biometrics and AI to ease the pressure on the NHS, and everything in between.
All in all,
it was a great experience. It got the creatives out of their routines, provoked
a lot of imaginative thinking and exercised the grey
matter. I look forward to attending the
The Dragonfly Agency recently completed an exciting project for Scottish Dental Care Group, who provide family-friendly dental care across Scotland. Dragonfly’s campaign focused on the Bishopton Dental Clinic, a new state-of-the-art practice in Greater Glasgow. While SDC Group have surgeries in all far corners of Scotland, each practice has an appealing local community feel. Bishopton Dental Clinic are a top tier dental team that can look after your whole family. Naturally, they wanted to share the exciting news of their recent opening with the local community.
To achieve this, Dragonfly organised a door drop of nearly
50,000 leaflets to local residents. The leaflets introduced the dentists, nurses and
specialists who work at the practice, and
outlined the treatments they
offer. This way, future patients could learn about the practice while
becoming familiar with Bishopton Dental Clinic’s team and services. This raised
awareness of the practice among locals, establishing the clinic as an important
part of the community.
To ensure the leaflets were delivered to the right audience,
Dragonfly identified target areas based on distance to the practice by drive
time and bus routes. This data was then cross-referenced with households that
reported the highest response rates to mail, maximising the SDC Group’s budget
and optimising engagement.
The door drop’s call to action included incentives like a
free dental implant consultation and a discount on tooth whitening. These
showcase the variety of treatments offered at the clinic and encourages residents
to make an appointment.
The door drop both was successful in both building the awareness of the Bishopton Dental Clinic in the community and incentivising potential clients to try out the SDC Group’s range of treatments. Direct mail continues to be a vital part of the Scottish Dental Care Group’s marketing mix.