Royal Mail Statement to Advertisers

By Clare Manson

5 minute Read


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Dragonfly is delighted to share the following statement from Royal Mail to advertisers in the time of coronavirus:

Royal Mail remains committed to delivering all the mail that comes into our network

The postal service is a key part of the UK’s infrastructure.

We will continue to deliver the most comprehensive service we can to all our customers. The delivery of all mail including direct mail, door drops and catalogues is an important way of bringing important services to customers who need them, and helping many people who may not have the option to leave their homes.

We are happy to continue to deliver marketing communications to our customers, and we deliver all of our mail with equal priority. Royal Mail is committed to providing a lifeline to businesses and communities everywhere during the coronavirus crisis.

A critical service for the UK public and private sectors

We are delivering vital government mail in relation to coronavirus, and are playing a key role in the distribution and return of testing kits, demonstrating the important role mail is playing in national life.

We are also delivering many prescriptions and hospital appointments. Recently, the government chose mail to deliver a really important door drop mailing to 30 million households across the UK.

This featured a letter from the Prime Minister as well as information designed to keep the nation informed about coronavirus. We are proud to deliver these items. This remains a key priority for us.

More than ever, people are relying on us. We stand ready to help our government and our customers at this difficult time.

Continuing to deliver addressed mail and door drops enables helps customers to get on with their lives in these challenging times  

This can be through maintaining financial control, accessing key services such as utilities and communications, ordering a take away or supporting the critical work of charities at a time when we all need a helping hand. These messages can also help to give people a sense of reassurance and normalcy in the midst of deeply unsettling times.

We are committed to helping UK businesses - both large and small - reach grateful customers as well as remain open for business in these challenging times.

More information on Royal Mail services during this time can be found at

Clare Manson image

About the author

Clare is Dragonfly’s Finance Director. As a Chartered Accountant with many years of auditing and forensic accounting experience, Clare manages the agency’s finance function with great enthusiasm, passion and attention to detail. Her skills in implementing and developing financial processes and controls are remarkable, especially through her in depth tax and VAT knowledge which has helped many clients save money on their campaigns. Clare is always looking for new ways to help clients with their finance journey and loves nothing more than finding a solution to a tricky challenge.